1
+65
+5++6++
++++655
656546
Jesica Paola García Batres
María Celeste Morales Juárez
5º. Secretariat
Classroom: 214
Instituto Guatemalteco Americano
Proyect of
Commercial English and Computation.
2
+65
+5++6++
++++655
656546
3
+65
+5++6++
++++655
656546
Acknowledgments……………………1
Follow-ups……………………………2
Confirmations…………………………3
Remittances………………………….....4
Order acknowledgments......…………..5
Stopgap letter…………………………6
Inquiry reply…………………………7
Refusals……………………………..8
Referrals…………………………….9
4
+65
+5++6++
++++655
656546
An Acknowledgment Letter is when we acknowledge for
merchandise, money, contracts or anything that we receive also
this letter has to be polite because we are acknowledging and if we
are courtesy in the future we can obtain better relationships.
This letter has to be send promptly preferably as soon as the
document is received but no more than two or three days after
receipt.
OPENING PHRASES:
Thank you for your kind letter of March 15.
Thank you for contacting us.
In reply to your request …
Thank you for your letter regarding …
We will contact you within two weeks or by this date
CLOSING LINES:
If you require any further information, feel free to contact
me.
Please advise as necessary.
We look forward to a successful working relationship in the
future.
Should you need any further information, please do not
hesitate to contact me.
5
+65
+5++6++
++++655
656546
Business MG. Company
6th Street 40-10 Zone 3
www.business.com.gt
Telephone: 24340903
Guatemala, Guatemala
March 22, 2012
Mr.
Gus Andrea
Quality Industries
1876 Magnolia Boulevard
Petroit, Michigan 48233
Dear Mr. Andrea
Thank you for sending us the signed contract. We are very glad for that and for
the future business.
We assure you that in the next three years, we are going to give to your
company’s the best services.
We know that your contract is in the secure place.
Sincerely yours,
Jesica Garc{ia
Manager
6
+65
+5++6++
++++655
656546
We should send a follow up letter to establish a written
record of an agreement that has already been discussed,
either in a meeting or conversation.
These letters are those who continue with the process of
something that has already begun. It's a good idea to send
a follow up letter when you perform a secondary meeting
or talked to any agreement that is recorded on paper.
PHRASES:
I would like to snow when the service will start…
I would like to determinate the status of the
contract….
We are pleased that you will be participating in the…
7
+65
+5++6++
++++655
656546 Quality Industries
1876 Mongolia Boulevard
Detroit, Michigan 98233
April 12, 2012
Mrs. Celeste Morales
Business MG. Company
6th. Street 40-10 Zone 3
Guatemala, Guatemala
Dear Mrs. Morales:
On February 3, 2012 we sent you a contract and we want to know the status of
service all of Quality’s office machines for the next three years.
We would like to know if you are going to continue with our plans because we
haven’t heard anything about your company. We also need to know when will
the service star and how much time will the service take to organize our
schedule.
We expect to hear from you as soon as possible.
Sincerely yours,
Gus Andrea
Manager
8
+65
+5++6++
++++655
656546
Is written to acknowledge and confirm detail. For example when
we want any merchandise or any reservation in hotels or when we
want anything we have to send a letter with details for a better
service.
This letter has to be polite and has to be sending promptly because
we have to confirm the things that we want and advice to the other
company that we want their services.
9
+65
+5++6++
++++655
656546
Fulson Contractors, Inc…
444 Western Avenue
Boulder, Colorado 80301
March 27, 2012
Mr.
Justin Michaels
622 Garth Street
Boulder, Coronado 80321
Dear Mr. Michaels:
This letter will confirm you, our lunch to talk about the future
business of your company.
The lunch will be held at Trattoria di Marco, at the corner of tenth
Street and Western Avenue, on April 7 at 1 p.m.
Sincerely yours,
Nancy Carson
Architect
10
+65
+5++6++
++++655
656546
A document sent by a customer, which is often a financial
institution or other type of firm, to a creditor or supplier along
with a payment to briefly explain what the payment is for so that
the customer's account will be credited properly.
Do not include extra information that may confuse an accounts
receivable clerk.
It has to include:
Account number
Invoice number
Amount of the check
PHRASES
We have enclosed a check for...
The enclose check for...
11
+65
+5++6++
++++655
656546
Quality Industries
1876 Mongolia Boulevard
Detroit, Michigan 98233
April 12, 2012
Mrs. Jessica Garcia
Business MG Company
6th Street 40-10 Zone 3
Guatemala, Guatemala
Dear Mrs. Garcia
The enclosed check No. 4513 for $5,500.00 is in payment of contract number
1593 that corresponds to the first payment. Please credit my account No.
23121708-MG.
Sincerely yours,
Gus Andrea
Sales Manager
12
+65
+5++6++
++++655
656546
This letters are when we answer the letters that we receive with
an order. Also this letter has to be sending promptly. We thank
too for the order or merchandise that they want from our company
and as a final we offer our services for the next order.
THIS LETTER SHOULD
Mentioning the date of the order.
Including the order or invoice number.
Explaining the date and method of shipment.
Acknowledging the method of payment.
A sales order acknowledgement should-
1. thank the customer for his/her order
2. recap the contents of the order
3. give any relevant delivery details
13
+65
+5++6++
++++655
656546 Walmart
2019 Logan Street
Paramus, New Jersey 70622
April 12, 2012
Mrs. Jesica García
BDRM Bedding Store
529 Eaton Avenue
Bethlehem, Pennsylvania 18115
Dear Mrs. Garcia:
We are pleased to have received your order of March 31, 2012 and would like to
welcome as a new customer of Walmart.
Your order (No. 156312) for 50 Beautyreat Euro Square Pillows, 75 classic
Reversible. 3- piece Bedding Comforter Sets, 30 timberland Quit Sets, 20 Twin
Microfiber Sheet Sets. Will be shipped in two separate consignments. The
first consignment will be shipped on April 15 and the second one will be
shipped approximately on April 30 when the Twin and Queen Microfiber sheet
sets are in stock. The price of the freight is around $525.00 and the payment
can be by check or credit card, please advise.
We hope that this order can be for your service. Ms. Celeste Morales, your
sales representative, will be in Guatemala next week. She will show you a
catalogue and samples.
Cordially yours,
Roberto Aguilar
Customer Relations
Karla G.
14
+65
+5++6++
++++655
656546
This letter is when the company need time for send the
merchandise or anything. For example when we receive an
order but we cannot provide the information or merchandise
we have to tell to our customers the reason why we cannot
give them the information or merchandise that they want.
PHRASES
Request to meet with…
In reply to your inquiry….
We refer to your letter…
We should like to inform you that your request it is been
processing
We find it necessary to inform you about the delay of your
order…
15
+65
+5++6++
++++655
656546 Lowsen Linen Company
P.O. Box 762
Bloomfield, New Jersey 7003
April 17, 2012
Mrs. Marianne Rollins 444 Toss Avenue Caldwell, New Jersey 07006 Dear Mrs. Rollins: We are acknowledging your order No. 1223 for one set of Floral Mist queen-size sheets and pillow cases. Because of a strike that our factory has, all orders have been held up. We assure you that when you company begins to work we will send you the order as soon as possible.
Cordially yours,
Mauricio Morales.
16
+65
+5++6++
++++655
656546
The purpose of an inquiry reply is to give Information. All questions
must be answered correctly and accurately, that we cannot provide
inadequate information to someone whom we began to distrust by
the kind of question that makes us.
This type of letter should acknowledge the customer for the
interest in the company and its products. Also must offer help and
provide the best attention. If you cannot provide this information
immediately, we promise that you will respond as soon as possible.
If the information is confidential should tell but in a proper way.
Sometimes a request for information may be answered by sending a
brochure or catalog.
PHRASES:
Thank you for your interest in our company.
Thank you for your request for information about the…
We certainly appreciate your interest in our company.
17
+65
+5++6++
++++655
656546 Hampshire school of etiquette
1528 Se 3erd Avenue
Portland, OR 788221-4432
April 19, 2012
Mrs. Cindy Jones
1234 NE Hancock Drive
Woodivile, WA 98072
Dear Mrs. Cindy Jones:
Thank you for your interest in our school of “Etiquette”.
Unfortunately, we do not have any available space because our courses had
an overwhelming response. However there will be available a special
seminar called “Etiquette for Tweens” on Saturday afternoons for the next
four weeks.
We are enclosing a brochure of the class description. We assure you that
life skills benefits of our special program will give your daughter confidence
and poise in everyday and formal situations.
We hope to hear from you as soon as you read the material.
Sincerely,
Jesica Garcia
General Assitance
Attachment: 1
18
+65
+5++6++
++++655
656546
The objective of a refusal letter is to say "no" to either an
invitation, offers or requests. It notifies the reader of this
decision and provides the reason why it is being declined.
Your refusal should begin with a genuine appreciation for the
opportunity that was offered. Include a simple "thank you" as you
begin your letter. Courtesy never goes out of style and your reader
will appreciate your attention in that regard.
19
+65
+5++6++
++++655
656546 Hampshire school of etiquette
1528 Se 3erd Avenue
Portland, OR 788221-4432
April 25, 2012
Mr.
Arthor Edwards
Pacific Growth Properties C.P. 2785 Kimberly
Melbourne, Australia
Dear Sir or Madam:
We have received your letter in which you asked for a 25 percent discount in
the purchase to upgrade the bar-code scanning equipment in all your stores.
Unfortunately, we are not allowed to give the percentage that you request
because the price we gave you is the lowest price we can provide you in this
moment.
Cordially yours,
Jesica Garcia
Genral Assitance
20
+65
+5++6++
++++655
656546
These letters are those that we send when we cannot
provide any service to persons requesting it, we refer
you to another department where if they can provide
you the information or what requests, either refer you
to another company that if owns the service requested.
It acknowledges receipt of the inquiry and explains why
and to whom it is being referred.
21
+65
+5++6++
++++655
656546 Business MG. Company
6th Street 40-10 Zone 3
www.business.com.gt
Telephone: 24340903
Guatemala, Guatemala
April 23, 2012
Mrs.
Jesica Garcia
Maxine Sportswear Manufacturing Co. Inc.
842 Seventh Avenue
New York 10018
Dear Mrs. Garcia:
Thank you for your letter in reply to your request our boss is in a trip so we
cannot provide you this information.
We are therefore referring your letter to Mr. James Wong at the 4069
Lexington Avenue, New York, Ny 10077. We assure you that he will be in
touch with you soon.
Sincerely yours,
Celeste Morales,
Sales Representative
22
+65
+5++6++
++++655
656546
Top Related