Pest alert
Key Facts
Live updates on your sites as they happen.
View technicians attending your site & their training records.
View and close down all open recommendations
Access all Health & Safety, COSHH, Method statements & MSDS.
View a history of all visits to your site/s. Cross platform; can be used on PCs,
tablets & smartphones. Hosted in a secure data centre on a 24/7
high availability platform.
What is Pest alert?
2
Online process flow
1
• All PPM and reactive visits booked on ‘SAFE’ and visible on Pest alert
• Technician arrives on site and clicks arrive
2
• Tech undertakes work and updates PDA• Tech finishes work task and gains customer signature. Email
sent to one email address.
3
• PDA syncs with ‘SAFE’ database which uploads to Pest alert• Client views Pest alert to review works and actions open
recommendations
Logins will be issued by Mitie Pest.
Login from anywhere, home work or on your tablet or smartphone.
Login – URL – https://pestalert.mitie-xtra.com/
Don’t forget to change your password after
first login
(1) Click on Profile (top RH corner)(2) Update your personal details & password(3) Set-up any notifications required
Set up your profile
Dashboard top Menu Bar• Dashboard• Sites• Open actions• Reports• H&S File log• Select contact
Visit Performance• Callouts (reactive)• Routine (PPM)
Pest Activity
YTD• Pests reported
on each visit
Last 5 Active Pests
• Lists the last 5 pests recorded under visit ID, the site name & Number, and when it was logged
Dashboard Cont. Open
actions counter
• Mitie actions• Customer
actions
Most open actions
• 5 sites with Highest count of customer open actions
Open by Type• Contract works• Housekeeping• Proofing• Other
Priority open
actions• Highest RAG
rating actions by age
Longest open
actions• Longest
actions by age
Contacts• Mitie
contacts• Customer
contacts
Dashboard - ContactsClient main
contact
Client Finance contact
Mitie Account Co-
ordinator
Mitie Account Manager
Live ChatLive Chat facility is available
between 8 to 6pm
Simply types in a question and waits for a response.
One of Mitie’s customer
serviceAgents will be Happy to Help
Notifications Number of Outstanding notification
s
The Notifications will alert you when a job has
been completed.
From the settings you can activate
email alerts when we have
completed a visit.
Show a complete list of all your sites or just a single site depending on your login.
Sites
Client reference number
Client region
Client division
Client site number
Client site name
Annual Price
Shows an overview of your services:• Outstanding actions• Visits & Performance• Location Plans or
Monitors
Site Dashboard Map of site location
Site address
Site details• Region• Division• Reference
Total open recommendations• Mitie open• Customer open
Open by type• Contract works• Proofing• Hygiene
Open by RAG• Red• Amber• Green
Services supplied to
each site i.e.• Quality
Assurance visits• EFK service• General pest
control
Services detailsClick to expand• Technician details• Pest controlled• Location lists/plans
Sites > ServicesShows how
many services are provided to a
site
Date service started
View training records
View location monitors and plans
Site – Visit reports
List of visit in date order
Service Type• Contract service• Callout (reactive)• Follow-up
(reactive)
Customer name requesting visit
Job Price – • If chargeable
Purchase order No
Customer ref.
Visit Type• Callout or
Follow-up
View full reportClick to view and download full
site report
Date Filter Search
Any customer actions can be viewed and closed throughout Pest alert.
Close down open recommendations
Close down Actions on Dashboard or site
screen• Add details of actions
Pre-populates with log in date
• Change if required
Pre-populates with log in name
• Change if required
Example of Site report
A Range of over 8 reports are available. Simply consult with your Mitie contact which reports your require and we will load them to the reports section.
Reports – Summary Report
Example Report
No need to wait for an email, simply logon and download your reports; data whenever you need it.
Reports
H&S Section
All compliance and reference documentation – constantly updated.
Pest alert –live demo site
https://pestalert.mitie-xtra.com/
Mitie 1 King Alfred Way, Cheltenham, GL52 6QPT: +44 (0)845 0171069E: Helpdesk - [email protected]: pestalert – [email protected]/pest-control