Analysis and Implementation: Incorporating Behavioral Health into
Primary Care
University of North Carolina at Chapel Hill
Meet the Team – Spring Semester
Nikita Sandeep Wagle
Makayla Nichols
Aditya Shah Glen Trachtenberg
Agenda
Introduction Recap/Update Next StepsInformation Identification
Introduction to SHAC and SHAC PS
Fall Project Objective
Goal: Determine and address need for behavioral health services among SHAC patients by establishing successful care pathways
Data Collection Process Mapping
Spring Project Objective -Patients
Goal: Inform Population, Improve Experience and Identification
Marketing and Reminders
Updated Questionnaire
Informing Patient Population
Services Provided
Expectations
Care Plan
Community Resources
Brochure:
Marketing SHAC Psychology Services
Addressing Patient Turnover
Improving Symptom Identification
CAPS 62 Question Survey
Recommendations from Dr. Allen O’Barr
Final SHAC MHQ Questionnaire
Improvement Process:
Updated Questionnaire
SHAC MHQ Final Questionnaire
• Old Questionnaire: Narrow, Required Significant Patient Health Literacy
• Process: Utilized a 62 Question Survey from CAPs as foundation.
• Consulted with Dr. Allen O’Barr- Psychiatrist and Director of CAPs
• Outcome: Comprehensive and easy to use MHQ Questionnaire designed to improve decision making ability on diagnoses
Seeking Patient Feedback
Therapy Service Evaluation
Measuring Effectiveness
Service Specific
Continuous Improvement
SHAC Psychology Services
Closing Thoughts
New Process
Existing system
Continuous improvement
Fall Semester Objectives
Patient Engagement, Satisfaction & Wait Time
Design Metrics
Functionality & Flow
Monitor
SHAC Psychology
Services
Further Integrate Train
Incoming Student
Therapists
Thank you for the opportunity.
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