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THE DIRECTION
STRATEGIC PLANNING PROCESS
2009 - 2014
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The Big Picture
Before we built our plan,
we examined the big picture
We discussed how majortrends could impact thestakeholders in GWPsmarketplace over the next fiveyears.
We charted the major threats
and opportunities that thesestakeholders could create inour marketplace.
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We identified trends INCREASING WORLDWIDE ECONOMIC UNCERTAINTY
INCREASING GROWTH IN CALIFORNIA AND THE WORLD
HIGHER STANDARD OF LIVING AND SERVICES
INCREASING CONCERN FOR HUMAN HEALTH AND THE ENVIRONMENT
INCREASING CLIMATE CHANGE
SMALLER WORKFORCE SHIFTING TO NEW ECONOMY
INCREASING SAFETY AND SECURITY
INCREASING MAINTENANCE, REPAIR, OR REPLACEMENT OF INFRASTRUCTURE
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We identified stakeholders
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Major Future Opportunities
1. Our customers conserve more water and energy
2. Customers utilize more recycled water and solar
3. Customers use real-time information through AMI4. GWP gains more green energy to reduce carbon
footprint
5. GWP sells more power outside the City
6. GWP reduces its peak loads
7. GWP receives positive publicity and support
8. Joint resource projects increase GWPs access topower supplies
9. Advanced technologies provide new efficiencies and
solutions to GWP while creating potential new business
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We decided that our plan mustconsider thesepriorities1. WATER SUPPLY
Maximize the production of local water resources andthe efficiency of water use
2. POWER SUPPLYEnsure reliable power supply under severelegislative/regulatory controls and restrictions througha portfolio of resources that includes a reconfiguredGrayson Power Plant
3. CUSTOMER SERVICEAchieve high customer satisfaction level by increasingthe value of all GWP programs and services
4. RATESAchieve water and electric rates that are at the medianof comparable utilities in Southern California
5. AGING INFRASTRUCTUREAssure the highest achievable service reliability bycontinuously improving and maintaining the GWPphysical plant, electric and water facilities
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Plan priorities
6. WORK FORCEHire, develop, and retain a safe, highly skilled,dedicated, and customer-focused work force
7. SYSTEMSUtilize new and existing information systems
and technologies that reduce GWPs costs,enhance customer service, and increaseoperational effectiveness
8. CITY OF GLENDALECollaboration to improve both the Citys andGWPs efficiency and public image
9. LEGISLATION AND REGULATIONInfluence local, state, and federal legislationand regulations to benefit GWP's operations
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THE GWP DIRECTION
Mission
Vision
Values Key Result Areas
Goals
Initiatives Scoreboard
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To be your trusted
community utility
Our MissionDescription of the successes GWP will have achieved at the end of 5 years
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Our VisionDescription of the successes GWP will have achieved at the end of 5 years
To deliver reliable, high quality,
environmentally-sensitive,
and sustainable
water and power servicesto our customers
in a caring and
cost-competitive manner,
while creating a stimulating
and rewarding work experience
for our employees
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Our ValuesPrinciples and beliefs that are the bedrock for GWPs existence and the decision criteria
for major programs, policies, and expenditures
Dedication to customer
service
Trustworthy andrespectful
Ownership
Teamwork
Do it right!
Continuous improvement
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Key Result AreasThe performance areas where GWP must achieve measurable success over the next 5 years
WATER SUPPLY
POWER SUPPLY
CUSTOMER SERVICE
RATES
WATER INFRASTRUCTURE
POWER INFRASTRUCTURE
WORKFORCE
SYSTEMS
CITY OF GLENDALE
LEGISLATION & REGULATION
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GoalsMeasurable targets that describe the components of excellence in each GWP Key Result Area (KRA)
KRA: WATER SUPPLY1. Produce 3,856 AFY from Verdugo
Basin by 2014
2. Serve 2,500 AFY recycled waterby 2013
3. Institute a 2.5% PBC-like chargeto fund water conservationmeasures by Dec 2010
4. Reduce water usage by 7% over2006 base year by 2014
KRA: POWER SUPPLY1. Reduce electrical usage by 7%
by 2014
2. Increase GPP efficiency to
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GoalsMeasurable targets that describe the components of excellence in each GWP Key Result Area (KRA).
KRA: POWERINFRASTRUCTURE
1. Reduce number of outages to
less than 25 per year by June2. Upgrade transmission system
to 69 kV by June 2014
3. Convert distribution feedersfrom 4 kV to 12 kV by 2020
4. Replace all electromechanicalrelays with state-of-the-artrelays by 2018
5. Implement effective assetmanagement by 2013
KRA: WATERINFRASTRUCTURE
1. Reduce unaccounted-for
water to 5% by June 20112. Replace all small metersinstalled before 2004 by June2011
3. Replace/rehabilitate 25 milesof pipe by 2014
4. Implement effective assetmanagement by 2013
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GoalsMeasurable targets that describe the components of excellence in each GWP Key Result Area (KRA).
KRA: WORKFORCE
1. Continually improve jobsatisfaction of our employees
beginning Nov 20092. Increase annual workforce
availability to 87% by 2014
3. Have
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GoalsMeasurable targets that describe the components of excellence in each GWP Key Result Area (KRA).
KRA: CITY OF GLENDALE1. Improve communications with customers,
City Council, and City Departmentsbeginning Nov 2009
2. Determine optimum value of transfer to
provide mutual benefits to City and GWP by2014
3. Implement communications vehicles toimprove GWPs public image beginning2011
4. Implement new collaborative ventures withCity departments beginning Dec 2011
KRA: LEGISLATION ®ULATION
1. Continue compliance with state andfederal regulatory requirements
beginning Feb 20092. Establish and continue on-going
relationships with state and federallegislators and regulators beginningJan 2010
3. Develop specific GWP legislative
strategy and initiatives beginningJune 2010
4. Provide quarterly reports on majoractivities and successes beginningJan 2010
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KRA 1 WATER SUPPLY 2009 2010 2011 2012 2013 2014
GOAL 1.1 Produce 3,856 AFY from Verdugo Basin Kavounas Sep Dec
INITIATIVE 1.1.1 Mo' wells Takidin Foothill well in-service Sep
Rockhaven well in-service Jun"Other" well in-service Jun
INITIATIVE 1.1.2 BAM Better Asset Management) Kavounas Hire advisor/business consultant JunIn house training Oct
Create asset register DecCIP validation Mar
Maintenance procedures/automation Jun
Operations manual/documentation Dec
GOAL 1.2 Serve 2,500 AFY recycled water Kavounas Jan Dec
INITIATIVE 1.2.1 RW to the max Takidin Expansion Master Plan Jun
Financial analysis Dec
Ordinance modification JunDesign and build projects Jan
GOAL 1.3 Institute a 2.5% PBC-like charge to fund water conservation measures Kavounas Dec
INITIATIVE 1.3.1 Redoing Water Rates Kavounas Financial analysis Jun
Ordinance modification Dec
GOAL 1.4 Reduce water usage by 7 percent over 2006 base year Bassin Jun Dec
INITIATIVE 1.4.1 Water Is Life, Don't Waste It Kuennen Market water savings programs to save 1% per year Jun
Enhance/modify water savings programs to improve savings Dec
KRA 2 POWER SUPPLY 2009 2010 2011 2012 2013 2014
GOAL 2.1 Reduce electrical usage by 7% Bassin Jun Dec
INITIATIVE 2.1.1 Save a Little, Save a Lot Kuennen Market energy efficiency programs to save 1% per year Jun Jun Jun Jun Jun Jun
Enhance/modify EE programs to improve savings Dec Dec Dec Dec Dec Dec
GOAL 2.2 Increase GPP effic iency to
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KRA 3 CUSTOMER SERVICE 2009 2010 2011 2012 2013 2014
GOAL 3.1 Consistently achieve above average customer satisfaction scores from th Vallier Dec
INITIATIVE 3.1.1 Customer Contact Surveys Benson Conduct quarterly customer contact survey JunINITIATIVE 3.1.2 GWP Customer Surveys Kuennen Conduct GWP annual customer surveys Oct Oct Oct Oct Oct OctINITIATIVE 3.1.3 Customer Service Training Cline Provide 4-6 hours customer focused training / year Dec Dec Dec Dec Dec DecINITIATIVE 3.1.4 Migration of Trouble Orders to CIS Herman System Set-up Jun
Training Jul
GOAL 3.2 Ensure that all affected customers and public are consistently notified of Bassin DecINITIATIVE 3.2.1 Mass Notification System Kuennen Implement system Oct
Arrange for no tification of plan ned o utage s NovArrange for no tification of unp lanned o utage s and est. time o f
restorationDec
GOAL 3.3 Restore minor power outages within 10 minutes and major outages within Abueg Jan Dec
INITIATIVE 3.3.1 SCADA System Germond Factory Acceptance Test Feb
Delivery Apr RFP for Installation FebInstallation Contract Award Mar
Installation SepSite Acceptance Test / Implementation Oct
INITIATIVE 3.3.2 Fiber SONET Installation Germond Delivery FebInstall Apr Test and Commission May
INITIATIVE 3.3.3 Fuse Coordination on Feeders Abrari No. 6 Montrose Jun No. 8 Montrose Jun
No. 7 Scholl DecNo. 7 Columbus DecNo. 2 Western JunNo. 9 Tropico Jun
INITIATIVE 3.3.4 Glorietta Substation Upgrade Abrari Comple te prequalification of bidders Mar Submit RFP to Council Mar
Community meeting Mar CEQA JunConstruction Oct
Operate upgraded substation MayINITIATIVE 3.3.5 Grandview Substation Upgrade Abrari Start design Sep
Comple te studies and specifications JunConstruction OctOperate upgraded substation May
INITIATIVE 3.3.6 Disturbance Monitors Installation Abrari Operate upgraded Kellogg Dec Operate upgraded Rossmoyne Jun
INITIATIVE 3.3.7 Outage Management System Abueg Prepare specifications Jul Vendor se lection Dec
Delivery and installa tion JunImplementation Jul
GWP STRATEGY MONITORING WORKSHEET
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KRA 4 RATES 2009 2010 2011 2012 2013 2014
GOAL 4.1 Establish water rates at or below 80% of the average rates in the area Kavounas Dec
INITIATIVE
4.1.1 Redoing Water Rates Kavounas Financial analysis Jun JunOrdinance modification Dec DecINITIATIVE 4.1.2 BAM (Better Asset Management) Kavounas Hire advisor/business consultant Jun
In house training OctCreate asset register Dec
CIP validation Mar
Maintenance procedures/automation Jun
Operations manual/documentation Dec
GOAL 4.2 Reduce electrical rates to 35% below SCE Steiger Jan Dec
INITIATIVE 4.2.1 Renegotiate Scholl Canyon Gas Steiger Engage principals in negotiation Jan
Develop long-term strategy for landfill gas Mar
Litigate existing contract JunRetire associated Grayson units Dec
INITIATIVE 4.2.2 Alternative Use for Landfill Steiger Initiate feasib ility study Jun
Create political/community support Jun
Implement trash to energy project Dec
INITIATIVE 4.2.3 PGE Contract Reconfiguration Lins Litigate existing contract JanINITIATIVE 4.2.4 Transfer Stabilization at 2008 Levels Steiger Finalize rate analysis Sep
Implement public education programs DecINITIATIVE 4.2.5 GWP Revenue Increase Steiger Finalize portfolio study Sep
Operate trading group with new metr ics JanINITIATIVE 4.2.6 Customer Service Cost Plan Davis Bill and collect cost allocation for services Dec
GOAL 4.3 Increase annual electrical wholesale revenue to $10M Lins Jan Dec
INITIATIVE 4.3.1 Project Optimize Lins Review historical performance May
C ata lo gu e a ll h ist orica l a nd kn own tra din g s tr ate gi es Ju l
Input all strategies into metrics model JanDecision on wholesale vs. retail allocation Jan
Acquire al l necessary t rading tools and staff Jul
Wholesale net trading revenue $3 Million Jan
Wholesale net trading revenue $5 Million JanWholesale net trading revenue $10 Million Dec
GOAL 4.4 Reduce electrical system losses to
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KRA 5 WATER INFRASTRUCTURE 2009 2010 2011 2012 2013 2014
GOAL 5.1 Reduce unaccounted-for water to 5% Kavounas Jul Jun
INITIATIVE 5.1.1 (BAM) Better Asset Management Kavounas Hire advisor/business consultant Jun
In house training Oct
Create asset register DecCIP validation Mar
Main tenance procedures/automation JunOperations manual/documentation Dec
INITIATIVE 5.1.2 Fix the Pipes Hayes Re-issue CIP Mar Design and build projects Jul
GOAL 5.2 Replace all small meters installed befo re 2004 Vallier Oct JunINITIATIVE 5.2.1 AMI Fully Implemented Kuennen Award AMI installation contract Sep
AMI fully impleme nted Oct Dec
GOAL 5.3 Replace/rehabilitate 25 miles of pipe Kavounas Jul Jun
INITIATIVE 5.3.1 Fix the Pipes Hayes Re-issue CIP Mar
Design & build projects Jul
GOAL 5.4 Implement effective asset management Kavounas DecINITIATIVE 5.4.1 BAM (Better Asset Management) Kavounas Hire advisor/business consultant Jun
In house training Oct
Create asset register DecCIP validation Mar Main tenance procedures/automation Jun
Operations manual/documentation DecINITIATIVE 5.4.2 City-wide GIS Herman Hire GWP GIS professional Aug
Award RFP c ontra ct to p opu late GIS with GWP system Dec
Implement full GIS use Dec
GWP STRATEGY MONITORING WORKSHEET
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KRA 6 POWER INFRASTRUCTURE 2009 2010 2011 2012 2013 2014
GOAL 6.1 Reduce number of outages to less than 25 per year Abueg Jun Jun
INITIATIVE 6.1.1 SCADA System Germond Factory Acceptance Test Feb
Delivery Apr RFP for installation FebInstallation contract award Mar Installation Sep
Site Acceptance Test / Implementation OctINITIATIVE 6.1.2 Fiber SONET Installation Germond Delivery Feb
Install Apr Test and Commission May
INITIATIVE 6.1.3 Fuse Coordination on Feeders Abrari No. 6 Montrose upgraded Jun No. 8 Montrose upgraded Jun
No. 7 Scholl upgraded DecNo. 7 Columbus upgraded Dec
No. 2 Western upgraded JunNo. 9 Tropico upgraded Jun
INITIATIVE 6.1.4 Glorietta Substation Upgrade Abrari Complete prequalification of bidders Mar Submit RFP to Council Mar
Community meeting Mar
CEQA JunConstruction OctOperate upgraded substation May
INITIATIVE 6.1.5 Grandview Substation Upgrade Abrari Start design Sep
Complete studies and specifications Jun
Construction OctOperate upgraded substation May
INITIATIVE 6.1.6 Disturbance Monitors Installation Abrari Operate upgraded Kellogg Dec
Operate upgraded Rossmoyne JunINITIATIVE 6.1.7 Outage Management System Abueg Prepare specifications Jul
Vendor se lection DecDelivery and installation JunImplementation Jul
GOAL 6.2 Upgrade transmission system to 69 kV Abueg Jun Jun
INITIATIVE 6 .2 .1 T ransmiss ion Conve rsion t o 69 kV Abueg Creat e th ree-way t ransmi ssi on (R ossmoyne-Montr ose -Gl or ie tta ) May
Upgrade Montrose-Bel Aire to Montrose-Western Jun
GOAL 6.3 Convert distribution feeders from 4 kV to 12 kV Abueg 2020
INITIATIVE 6. 3.1 St ations Upgrade t o 12 kV Abra ri Comple te Gr andview recons tr uction of circu it s Jun
Comple te Gr andview conver sions - tran sfer of loads O ctUpgrade Grandview Substation to 69kV/12kV Oct
INITIATIVE 6.3.2 Distribu tion Feeders Upgra de to 1 2 kV Abrari Reconstruct Bel Aire service area OctUpgrade 1-2 feeders per year Feb Dec
GOAL 6.4 Replace all electromechanical relays with state-of-the-art relays Abueg Dec 2018
INITIATIVE 6.4.1 Disturbance Monitors Installation Abrari Operate upgraded Kellogg Dec
Operate upgraded Rossmoyne JunINITIATIVE 6.4.2 New Design and Replace Relays Abrari Glendale - Howard Transmission Line May
Rossmoyne - Howard Transmission Line MayGlendale - Fremont Transmission L ine May
Rossmoyne - Scholl Transmission Line MayTropico - Scholl Transmission Line MayTropico - Acacia Transmission Line May
GOAL 6.5 Implement effective asset management Abueg Dec
INITIATIVE 6.5.1 Electr ic Asset Management System Abueg Prepare cost-benefit analysis Dec
Evaluate options (joint system or separate) JunImplement plan DecIntegrate with GIS, AMI and SCADA Dec
INITIATIVE 6.5.2 City-wide GIS Herman Hire a GWP GIS professional AugAward RFP contr act to pop ulate GIS with GWP System DecImplement full GIS use Dec
GWP STRATEGY MONITORING WORKSHEET
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KRA 7 WORKFORCE 2009 2010 2011 2012 2013 2014
GOAL 7.1 Continually improve job satisfaction of our employees Steiger Nov
INITIATIVE 7.1.1 Staffing Levels Steiger Re-evaluate long-term resource needs Dec
C reat e ongoing pa rt nership wit h Hu man R esour ces D ecINITIATIVE 7.1.2 Competitive Salaries Cline Review and update job classifications June June
Complete competitive salary study Jan JanImplement educational program for City Council Jan
INITIATIVE 7.1.3 Internal Communications Kuennen New blog Jan
Enhanced website DecINITIATIVE 7.1.4 Continuous Training Cline Perform assessment of current and desirable skills for jobs Jan Jan
Provide an Executive Education Program JuneProvide group internal training classes July
Provide external training classes Jan
Assess eff ectiveness o f training p rograms Dec Dec Dec
GOAL 7.2 Increase annual workforce availability to 87% Bassin Jul DecINITIATIVE 7.2.1 Present and ready to go Cline Provide quarter ly report on availability of personnel Mar
Provide quarter ly report on unavailability MayImplement programs to reach goal Jul
GOAL 7.3 Have
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KRA 9 CITY OF GLENDALE 2009 2010 2011 2012 2013 2014
GOAL 9.1 Improve communications with customers, City Council, and City Departme Steiger NovINITIATIVE 9.1.1 City Council Communications Steiger Create regularly scheduled workshops Jan
Initiate periodic meetings with CC members Mar INITIATIVE 9.1.2 Public Communications Steiger Implement website blog Jan
Implement mass notification system OctImplement GTV6 TV show specific to GWP Jan
INITIATIVE 9.1.3 City Department Communications Steiger Implement periodic update meetings with City departments JunImplemen t ci tywid e scoreboa rd disp lay f or GW P g oal result s Jan
GOAL 9.2 Develop optimium transfer level for mutual benefit Steiger Jan DecINITIATIVE 9.2.1 Create Awareness Bassin Prepare educational materia l JanINITIATIVE 9.2.2 New Revenue Sources Steiger Initatives 8.5.1, 8.5.2, 4.4.3, 4.3.1 Jan
GOAL 9.3 Implement communication vehicles to improve GWPs public image Bassin DecINITIATIVE 9.3.1 Project Outreach Kuennen Evaluate communication vehicles to improve GWP Image Jun
Imp lement a me thodology for iden ti fy ing issues rela ted to image JunImplement plan to inform customers and improve image Dec
GOAL 9.4 Implement new collaborative ventures with City departments DecINITIATIVE 9.4.1 Joint Ventures Steiger Identify opportunities of mutual interest Jun
Develop budget and other implementation requirements JunImplement inter-departmental collaborations Dec
KRA 10 LEGISLATION & REGULATION 2009 2010 2011 2012 2013 2014
GOAL 10.1 Continue compliance with state and federal regulatory requirements Lins Feb
GOAL 10.2 Establish and continue on-going relationships with state and federal legis Lins Jan
GOAL 10.3 Develop specific GWP legislative strategy and initiatives Lins Jan
GOAL 10.4 Provide quarterly reports on compliance, strategies, relationships and ma Lins Jan
GWP STRATEGY MONITORING WORKSHEET
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GWP Strategy Scoreboard
The GWP Strategy Scoreboard will be implementedalong with the strategic plan.
This scoreboard will evaluate GWPs progresstowards each goal in the plan.
This assessment will occur on a quarterly basis.
The results will be communicated to the City
Manager, City Council, the Commission, CityDepartments, and GWP employees.
On the next slide is a draft format of this scoreboard.
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KEY
Goal is ahead of schedule OR is exceeding expectationsGoal is on schedule or is meeting expectations
Goal is behind s chedule or is below expectations
KRA & GOALS Due R Q Q Q Q
WATER SUPPLY
1 Produce 3,856 AFY from Verdugo Basin 2014 Kavounas
2 Serve 2,500 AFY recycled water Dec 2013 Kavounas
3 Institute a 2.5% PBC-like charge to fund water conservation measures Dec 2010 Kavounas
POWER SUPPLY1 Reduce electrical usage by 7% 2014 Bassin
2 Increase GPP efficiency to
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KEY
Goal is ahead of schedule OR is exceeding expectations
Goal is on schedule or is meeting expectations
Goal is behind schedule or is below expectations
KRA & GOALS Due R Q Q Q Q
GWP STRATEGY SCOREBOARD
RATES
1Assure that water rates are less than 80% of the highest water rates among the
surrounding municipal utilitiesKavounas
2 Reduce electrical rates to 25% below SCE 2014 Steiger
3 Increase annual electrical wholesale revenue to $10M 2014 Lins
WORKFORCE
1 C ontinually improve job satisfaction of our employees Nov 2009 Steiger
2 Increase annual workforce availability to 87% 2014 Bassin
3 Have
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STRATEGIC PLANNING PROCESS
2009 - 2014
Your trusted
community utility
http://www.glendalewaterandpower.com/default.aspx