Procedimientos de recepción I
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Bardi, James. "Guest Registration". En: Bardi, J. Hotel Front Office Management. 3a ed. New Jersey: John Wiley & Sons, 2003, p. 182-202. Vallen, G & J. "Arrival, Registration, Assignment & Rooming". En: Vallen, G & J. Check in Check out. 8a. ed. Ohio: Pearson Prentice Hall, 2009. p. 299, 307, 316, 318.
