UTILIZATION OF DEMING CYCLE IN

CONTINUOUS IMPROVEMENT IN

AN AUCKLAND ROOF ACCESS

BUSINESS

PRANAV MURALIDHARAN16912479

MASTERS IN ENGINEERING PROJECT MANAGEMENT

PROJECT SUPERVISOR-DAVE MOORE

The CompanyCSR Corporate supporter for

Auckland Rescue Helicopter Trust.

Component Assembly to DISABLED CITIZEN SOCIETY New Zealand.

100% New Zealand Made.

Team Managing Director Business Manager Project manager Designer Estimator Sales Fabricator Installer-4

Sales 35 projects average per

month in boardwalks 70% new building 30% existing buildings

Problem Statement1. The company have already identified that performance is not as good as it

could be and suggested anecdotally that they to get more competitive and lose more market share they need to find ways to get better.

2. They suspect that there are new things they should be doing in the shop, and that there are better ways to run the on site-installations.

3. They have not been systematic in looking at any of these issues.4. We agreed that I would become familiar with the processes and business

overall, review the literature for useful tools, run a small study and make recommendations.

Research Questions1. What is the current process flow at the company?2. What are the system weaknesses as identified by staff, what do they think

they could do better?3. What might be the root causes for the problems identified?4. What study tools could be used to find ways to improve the process at the

company? 5. What recommendations could be made?6. Are the ones implemented being successful?7. What long term recommendations could be made based on these findings to

help the business generally?

MethodLiterature Review to find outWhat study tools could be used to map the existing process and find ways to improve the process at the company.

Interviews, observation and application of study toolsInvolving a small sample of employees from the different staff levels

Managing Director Business Manager Project manager Designer Estimator Sales Fabricator Installers

Lean tools utilized- Methods• Qualitative data collection• 5 Whys• Decision making-OODA Loop• Practical creativity

Deming Cycle (for ongoing continual improvement)

Plan: Identifying and analyzing the problem

Do: Developing and Testing a potential solution

Check: Measuring how effective the test solution was and analyzing whether it could be improved in any way

Act: Implementation the improved solution fully

Data collection Process flow: Findings

Key findings includeFrom 5Why analysis in departments: Sales, Warehouse, Fabrication, Installation.

1. Poor Inventory system (obsolete components held and taking up space

2. Fabrication mistakes and other time delays3. Installation time delays on site and to and from site

– inability to track vehicles and staff

Also from Sales Reduced number of projects coming through, company

needs more work

Lack of identification of potential projects coming upPoor marketingLack of innovation

PLAN

Tidy Works-Project Management Software Inventory details No Boards for project

planning Can Identify Delays All of company team

can access it

GPS Tracker and CCTV Camera on installations Can measure travelling

time and installation time Fabrication delays due to

manpower can be monitored and avoided

Recommendations includeDO

CSR Plan Marketing of company Tidy works for inventory and project plan Supervise and investigate all installations and

fabrication

Testing Of Implemented Solution TIDYWORKS Software Minimize inventory and increased fabrication

area Utilize Solid-Works Time delays in fabrication and installation Sales

CHECK

Tidy works Delays have been

minimized Unwanted inventory has

been removed Usage of boards has

been stopped

CSR Plan as part of marketing strategy Converting waste aluminum

into sitting benches and donate with our company name on it.

Improved SolutionRecommendations are been implemented in

WAREHOUSE FABRICATION INSTALLATION

ACT

Use of TIDYWORKS Software helped to minimize inventory, free up space and increase fabrication area. Supervise and investigate all installations and fabrication using Deming Cycle to tackle time delays in fabrication and installation.

Solid-Works models is being presented to clients. Stimulate more project enquiries

Get into residential too

Average building consents each month 25001750 Houses300 town houses, flats, units250 retirement villages200 apartments

http://www.stats.govt.nz/

Preparation of quotation as per the client needs

Preparation of quotation for the best possible solution for the client(includes extra products and customization)Make the clients select the project which they prefer

Meet the clients for bigger projects

Show the software design of the product to clients.

Improve sales techniques

More targeted marketing

Construction Expo Cross Promotion Visit all Construction

Companies with new Catalogue

Masterspecs Use social media

Long term recommendations include

Other Innovation ideas

Conclusion

Improvements achieved- Fabrication, Installation, Warehouse.

Marketing should be done because there is only one competitor in NZ.

Start PDCA cycle for marketing.

Questions ?