Nextiva Sales Presentation 2015 (1)
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Transcript of Nextiva Sales Presentation 2015 (1)
Business Cloud Communications
2Nextiva Proprietary and Confidential, do not copy, duplicate or distribute. Nextiva.com
Meet Nextiva Cloud communications service provider Founded in May 2006 Headquarters in Scottsdale, AZ Completely US-based team 100,000+ business customers Member of the Unitedweb family Backed by a commitment to Amazing Service®
vFAXEXPANDABLE PBX TRUNKS
HOSTEDCALL CENTER
VoIP PHONE SYSTEM
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Reliability Prerequisite in the market; our network strategy goes beyond the basics Invest in intelligent solutions with geographic redundancy Insulate customers from hardware or network maintenance
User experience Simple user interface Easy to access tools and make changes Integrate more than core communications
Customer service 100% US-based team, real people who are here when you need us Available via email, chat, social media or phone Internal culture built on motivation, fun and helping companies succeed
Foundation of Amazing Service®
Nextiva Proprietary and Confidential, do not copy, duplicate or distribute. Nextiva.com
4Nextiva Proprietary and Confidential, do not copy, duplicate or distribute. Nextiva.com
Award Winning
2008#1 Rated
VoIP ProviderVoiceReports.com
2012#1 Customer Satisfaction
WhichVoIP.com
2009Top VoIP ProviderTheDigest.com
Best Business Phone ServiceVoIP-News.com
2013
2010#1 Online Fax Service
FaxCritics.com
Highest RatedService of the YearCompareVoIP.com
#1 BusinessVoIP Provider
NextAdvisor.com
2011Top 100 VoIP ProviderMyVoIP ProviderMyVoIPProvider.com
2014
5Nextiva Proprietary and Confidential, do not copy, duplicate or distribute. Nextiva.comNextiva Proprietary and Confidential, do not copy, duplicate or distribute. Nextiva.com
The Only Business Cloud Communication Platform Built from the Ground UP, to Scale UP
Simplicity User Experience
EfficiencyMobility
EcosystemOpenness
Better DecisionsData
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NextOS – The Most Reliable Platform
With 99.999% availability, the NextOS technology is a carrier-grade communications platform that enables business collaboration, flexibility and productivity.
6 geographically redundant points of presence across the United States
Unified communications platformsupported by 150 expert engineers
Infrastructure delivers service to 16 of the top 20 global communication providers
6M businesses and 20M consumers use this service daily
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Business Continuity & Disaster RecoveryNo matter what happens outside your business, you’re always in control with a cloud phone system from Nextiva.
Stay connected with your customers 24/7/365.
Maintain peace of mind in instances of catastrophic events
Failover redundancy spans multiple data centers and ISPs
The NextOS platform has a guaranteed 99.999% uptime
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Communications without Borders
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Broadest Range of Business Cloud Communication
Simple & Seamless Access Across All Devices
• Voice and Video Calling• Unified Messaging• Enhanced Cloud Phone System• Audio and Video Conferencing• Instant Messaging and Presence• Web Collaboration• Front Office • Call Center
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Business Features You Want Today(Future Proof at No Extra Charge)
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Unlimited Calling
Number Portability
HD Voice Quality
Instant Conference Calls
Unlimited Faxing
Auto Attendant
Unified Communications
Hunt Groups
Mobility
Nextiva Anywhere
Receptionist
IM & Presence
Call Queuing
Plug-ins
Voicemail to Email
100's More…
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Flexibility and Scalability, A System that Won’t be Outgrown
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Large Organization with potential for large amount of customization to meet specific needs
Midsize organization with multiple offices including satellite location requiring flexibility
Single or multiple business location with limited number of employees
LargeEnterprise
Mid Market
SMB
Micro Business
> 1000
< 1000
< 250
< 10
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Product VisionA single communication platform for
all communication needs With the goal of helping SMB’s to become efficient and profitable –
we’re leading the cloud revolution that empowers collaboration
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• Streamline internal communication
• Standardize on one platform
• Integrate with business decision tools
• Improve customer satisfaction
• Staff effectively based on customer demand
• Respond to requests quickly with the right skill base
• Accelerate business decisions
• Share tips and best practices
• Create internal knowledge base of resources
• Stay connected from anywhere
• Access calls and contact data remotely
• Push to talk or transfer on mobile devices
Business Collaboration Customer CollaborationSocial CollaborationMobile Collaboration
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Customer Snapshot – Startup to EnterpriseTechnology Business Service Heath Care Restaurants
Retail Real Estate Legal Manufacturer
Customer Service Insurance MediaFinancial Service
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Cloud-based Unified Communications Upgrade Your
Business
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Smoothly transition from a traditional system to feature-rich unified communications Save your business time and money on
hardware, setup, and monthly service Setup is simple and quick with the help of a
dedicated Onboarding Team Your voice, email, conferencing, and mobile
and presence all on one platform Increase personal & workgroup productivity Business continuity & disaster recovery
Nextiva Office
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Nextiva Office Features
• Provides every feature you might expect in a top line PBX, plus many moreStandard Features
Mobility Features
Messaging Features
• Features that seamlessly integrate with mobile devices such as laptops, mobile phones, tablets
• Features that provide access and ease of use across multiple platforms, for multiple users
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N-Way Calling
2-Way Call
“Lets conference in the team to hear what they think.”
Becomes
Standard Features
N-Way Calling is sometimes known as “Reservationless” Conference Calling
N-Way Call
Standard Features
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• Incoming phone calls will ring all of the user’s devices.
• Users can manage their availability on the fly.• Calls can be “pulled” from one device to another.
My “Anywhere” Number240 123 4567
Standard Features Nextiva AnywhereMobility Features
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Remote OfficeLike Call Forwarding, but also lets users make as well as receive callsAllows users to work from any location, without making callers aware of location
Client’s office
User working from Home212 555 1212
778 555 1234User’s corporate office
Although the call was made from the user’s
home, the client’s Caller ID displays the user’s
corporate office number
Mobility Features
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Voicemail to Email IntegrationVoicemail messages are delivered to email inboxes as .wav or .mp3 files
Client leaves voicemail on office phone
Voicemail is converted to .wav or .mp3 and sent to email address
Voicemail can be played anywhere email can be accessed
Standard Features
Messaging Features
Mobility Features
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Administered All Online
• The service provider can add new services
• The customer can manage Enterprise and Group settings
• Users can manage their own settings
Compared to Premise PBX• It’s easier to acquire
new features.
• Moves, Adds, and Changes can be done by the customer via the net — no service call
The Hosted VoIP Network settings are managed via portals with increasing permission levels
User
Group
Enterprise
Mobility & Collaboration
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Nextiva AppA Comprehensive Unified Communications solution for your
business
UC OneUser Experience Openness Mobility Go to Market
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Nextiva App for All Devices
Desktop / LaptopUnified & Seamless Client Mac / PC
Smartphone / TabletSuite of Applications
Android, Apple, Blackberry, Windows
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Simplicity through Seamlessness
Seamlessness
Multi Modal(voice and video calling, chat,conferencing, desktop sharing)
Move a communications sessionfrom one mode to another
(e.g. chat to video call)
Multi Party(one-to-one, one-to-many)
Move a communications session fromone-to-one to one-to-many
(e.g. regular call to conference call)
Multi Device(smartphone, tablet, laptop,
desktop, desk phone)
Move an active communications sessionfrom one device to another
(e.g. from mobile to desk phone)
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Voice & VideoOne on one and multi-party calling with any device
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Instant Messaging and PresenceRich Presence an Group Messaging – Seamlessly across all devices
Group Messaging
Presence Status
IntegratedPhone Partners
Buddies
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Web CollaborationDesktop and application sharing with Tablets and PC’s
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Nextiva AppUser Experience – Universal Reach
Call into enterprise from web• Main phone number
• Call centers and help desks
Join UC One conferences• Video conferencing
• Web collaboration
Communicate with a UC One user• Audio and video calling
• Chat and sharing
WebRTC
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Mobility – Network Centric approach
Network-based / Nextiva Products• Session Control Function (SCF)
• CAMEL/WIN integration with mobile network
Extend your Hosted PBX features to all 2G/3G CS mobiles
• Business Identity, Short code dialing
• Call Transfer, ACD, Hunt Groups
• Attendant Console
No change to dialing experience• End user continues to use native dialer
Openness
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UC
Web
CRM’s
Social
Extended to other business processes & tools
Nextiva embraces multi-vendor solutions
NextOSIntegrator
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Extendable to other ApplicationsDesktop, Mobile Device Management, a vertical specific application
Social Media
MDM
Desktop Apps
CRMFile Sharing
Hospitality
Healthcare
Education
Verticals
Connectors Interop
CallingMessaging
Collaboration
API’s
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Your Business Backup Plan
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Never Suffer from Lost Data
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• Automatic backup means you worry less• Cloud sync always saves new versions• Even if your PC crashes, your data is safe
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Take Your Business with You
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• Access your files anywhere, on any device• Never arrive at a meeting unprepared• Collaborate with remote teams
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Security that Doesn’t Sleep
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• Files are encrypted with 256 AES protocol
• Access and permission control settings
• Share files and links with public or password-protected links
• Data is stored in secure, redundant data centers using mirrored drives
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Nextiva Drive Key Features
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Let’s Take a Closer Look
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Your 1-stop Backup & Sync Shop
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• Other providers license and charge separately for backup and sync tools
• Nextiva Drive bundles cloud backup and sync for the same low monthly rate
• Choose the plan that fits your storage needs and number of users
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Language preference
Delete settings
Welcome screen display
Backup reports
Backup alerts
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Easy to add and manage users
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Simply share files with individual users or groups
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View shared files to quickly access the link or share with new users or groups