Nativos e inmigrantes digitales. El uso de las tecnologías en el ámbito universitario
Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
Transcript of Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 1/26
G|ém{ Dlgmdl{
\SBDBZMKBÛN CL DM[ SLKN@D@GÉM[CL DM BNH@_IMKBÛN LN LD ÍIOBS@
DMO@_MD
@O[L_XMS@_B@ CL DM [LG\_BCMC CL DM BNH@_IMKBÛNÍrlm J|récbkm cl dm [lg|rbcmc dm{ SBK
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 2/26
??
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Bnsr`c|kkbûn
Dm{ Slkn`d`gém{ cl dm Bnh`rimkbûn dm K`i|nbkmkbûn %SBK" q|lcln clhbnbr{l k`i`m}|lddm{ elrrmiblnsm{ bnh`riísbkm{ }|l qr`kl{mn$ mdimklnmn$ {bnslsbzmn$ rlk|qlrmn qrl{lnsmn bnh`rimkbûn luq|l{sm cl dm ií{ xmrbmcm h`rim. K`n{sbs|ln n|lx`{ {`q`r)sl{ kmnmdl{ qmrm cmr h`rim$ rlgb{srmr$ mdimklnmr cbh|ncbr k`nslnbc`{. Ljliqd` cll{sm{ slkn`d`gém{ {`n: ld `rclnmc`r qlr{`nmd$ ld qr`lks`r i|dsbilcbm$ d`{ k|mclrn`{cl obsík`rm{ %ln bngdâ{$ od`g{"$ d`{ q`ckm{s $ q`r {|q|l{s`$ dm wlo.
L{sm{ slkn`d`gém{ {l emn bc` bnk`rq`rmnc` ln s`c`{ d`{ íiobs`{ cl xbcm cl d`{ kb|cm)cmn`{. E` ln cém$ ln ld íiobs` dmo`rmd$ cl{smkm dm qrl{lnkbm |sbdbzmkbûn cl l{sm{slkn`d`gém{ k`i` bn{sr|ilns` qrbnkbqmd l{lnkbmd cld cl{mrr`dd` cl i|dsbs|c cl srmom)
j`{$ d` }|l {|q`nl |nm srmn{h`rimkbûn ln qr`h|ncbcmc cl d`{ qr`kl{`{ cl qr`c|kkbûn gl{sbûn.
Dm{ N|lxm{ Slkn`d`gém{ ln ld íiobs` dmo`rmd bnhd|ln n` {ûd` ln dm kmqmkbcmc qr`)c|ksbxm liqrl{mrbmd$ {bn` }|l smiobân ljlrkln grmn bnhd|lnkbm ln rldmkbûn k`n ld ilr)kmc` cl srmomj` ld imnslnbiblns` cld liqdl`. M{é$ dm |sbdbzmkbûn cld k`rrl` ldlksrûnb)k`$ ld mkkl{` m Bnslrnls$ dm |sbdbzmkbûn {bncbkmd cl |nmbnsrmnls$ dm mklqsmkbûn cl dm hbrim ldlksrûnbkm k`i` i`c`cl k`nsrmlr `odbgmkb`nl{ k`nsrmks|mdl{$ ld srmsmiblns`m|s`imsbzmc` cl cms`{ l bnh`rimkb`nl{ rldmsbxm{ md srm)
omjmc`r$ dm mqdbkmkbûn cl dm{ n|lxm{ slkn`d`gém{ ln dmxbgbdmnkbm k`nsr`d cl dm qrl{smkbûn dmo`rmd ` ld sldlsrmom) j`6 {`n mdg|nm{ cl dm{ imnbhl{smkb`nl{ cl dm glnlrmdbzm)kbûn cl dm{ n|lxm{ slkn`d`gém{ ln dm liqrl{m.
L{s`{ grmncl{ kmiob`{ `qlrmc`{ ln dm [`kblcmc cl dm Bnh`rimkbûn qdmnslmn n|lxm{{bs|mkb`nl{ j|récbkm{ cl kmríkslr dmo`rmd }|l {l cloln mo`rcmr. Cl `sr` dmc`$ dm k`n{)smnsl lx`d|kbûn }|l luqlrbilnsmn dm{ n|lxm{ slkn`d`gém{$ k`nsrbo|l m dm mqmrbkbûn cln|lxm{ {bs|mkb`nl{ }|l cloln {lr mslncbcm{.
M qrb`rb q|lcln {lýmdmr{l srl{ q|ns`{ cl k`nhdbks` ln rldmkbûn k`n dm |sbdbzmkbûn cldm{ n|lxm{ slkn`d`gém{ ln ld d|gmr cl srmomj`:
=. Dm |sbdbzmkbûn cl dm{ SBK q`r d`{ srmomjmc`rl{ qmrm hbnl{ n` liqrl{mrbmdl{.
?. Dm{ ilcbcm{ }|l q|lcl mc`qsmr ld liqrl{mrb` ln ld ljlrkbkb` cl {| hmk|dsmc cb{kbqdb)nmrbm.
;. Ld q`clr cl cbrlkkbûn {|{ déibsl{$ q|l{ â{s`{ q|lcln rl{|dsmr dl{bx`{ qmrm d`{ cl)rlke`{ h|ncmilnsmdl{ cl dm qlr{`nm cld srmomjmc`r$ ií{ k`nkrlsmilnsl q|lcl x|dnl)
rmr ld clrlke` md e`n`r l bnsbibcmc qlr{`nmd$ q|cblnc` cmr d|gmr m {mnkb`nl{ ln ld `r)cln {`kbmd l bnkd|{` qlnmd$ {blnc`$ q`r smns`$ ld Clrlke` ld lnkmrgmc` cl lnk`nsrmr ld
Dm{ n|lxm{slkn`d`gém{
{`n l{lnkbmdl{ln ld íiobs`dmo`rmd.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 3/26
;;
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
l}|bdborb` lnsrl dm |sbdbzmkbûn cl dm{ n|lxm{ slkn`d`gém{ ln ld íiobs` dmo`rmd ld rl{qls`cl d`{ clrlke`{ h|ncmilnsmdl{ cld srmomjmc`r.
Ln k|mns` m dm rlg|dmkbûn dlgmd$ n` lub{sl n`rim dlgmd ln ld Clrlke` l{qmý`d }|lrlg|dl cl h`rim cbrlksm d`{ qr`odlim{ qdmnslmc`{ q`r dm{ n|lxm{ slkn`d`gém{ cl dmbnh`rimkbûn ln ld íiobs` dmo`rmd$ q`r ldd` {l clol mk|cbr m n`rimsbxm cl kmríkslr glnl)rmd:
Dm K`n{sbs|kbûn L{qmý`dm cl =275 %KL". _lmd Clkrls` Dlgb{dmsbx` ==22<$ q`r ld }|l {l mqr|lom ld Slus` _lh|ncbc` cld
L{sms|s` cl d`{ Srmomjmc`rl{.
Dl @rgínbkm ==25?$ cl < cl im`$ cl Qr`slkkbûn Kbxbd cld Clrlke` md E`n`r$m dm Bnsbibcmc Qlr{`nmd Hmibdbmr m dm Qr`qbm Bimgln.
Dl @rgínbkm =1=22< cl ?; cl N`xbliorl$ cld Kûcbg` Qlnmd.
J|rb{qr|clnkbm cld Srbo|nmd K`n{sbs|kb`nmd$ Srbo|nmd [|qrli`$ Srbo|nmdl{ [|ql)
rb`rl{ cl J|{sbkbm cl dm{ K`i|nbcmcl{ M|sûn`im{ M|cblnkbm{ Qr`xbnkbmdl{.
Dl cl Ilcbcm{ cl Biq|d{` cl dm [`kblcmc cl dm Bnh`rimkbûn6 ld qr`lks` h|l
mqr`omc` ln K`n{lj` cl Ibnb{sr`{ ld =3 cl morbd cl ?117$ k`n ld `ojlsbx` cl
k|orbr d`{ xmké`{ dlgmdl{ lub{slnsl{ q`slnkbmr d`{ clrlke`{ cld kb|cmcmn` m dmbnh`rimkbûn.
K`n ldd`$ l{sm g|ém qrlslncl mnmdbzmr: m" dm bnk`rq`rmkbûn cl dm{ n|lxm{ slkn`d`gém{ cldm bnh`rimkbûn md íiobs` liqrl{mrbmd$ ií{ k`nkrlsmilnsl ln ld {ln` cl dm{ rldmkb`nl{dmo`rmdl{$ o" dm |sbdbzmkbûn$ q`r qmrsl cl d`{ srmomjmc`rl{$ cl dm{ n|lxm{ slkn`d`gém{qr`q`rkb`nmcm{ q`r dm liqrl{m qmrm |n |{` cb{sbns` md cl{liqlý` cl dm mksbxbcmc dmo`)rmd$ {bn }|l rl{|dsln x|dnlrmc`{ d`{ clrlke`{ h|ncmilnsmdl{ cld srmomjmc`r$ ln l{ql)kbmd ld clrlke` m e`n`r dm bnsbibcmc$ k" dm{ ilcbcm{ }|l ld liqdlmc`r q|lcl mc`q)smr k`nh`ril md q`clr cl cbrlkkbûn ln|nkbmc` ln ld mrs. ?1.; cld L{sms|s` cl d`{ Srmom) jmc`rl{ %LS"$ qmrm lxbsmr |nm |sbdbzmkbûn hrm|c|dlnsm cl dm{ kbsmcm{ slkn`d`gém{.
Ld clrlke` m dm bnsbibcmc ln {lnsbc`
miqdb`
Ld clrlke` m dm bnsbibcmc l{ |n clrlke` h|ncmilnsmd qmrm ld cl{mrr`dd` cl dm qlr{`nmk|` `ojlsbx` l{ qr`slglr m}|lddm l{hlrm qlr{`nmd qrbxmcm$ }|l k`nsblnl k`iq`rsm)
iblns`{$ mkkb`nl{ luqrl{b`nl{ }|l ld {|jls` cl{lm }|l n` ddlg|ln md k`n`kbiblns`qúodbk`. Q`r ldd`$ rl}|blrl cl |nm l{qlkbmd qr`slkkbûn j|récbkm k`n ld hbn cl }|l {l rl{)
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 4/26
33
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
qlsl dm xbcm qrbxmcm hmibdbmr gmrmnsbzmnc` m dm qlr{`nm l{m l{hlrm ` z`nm rl{lrxmcmc`ncl srmn{k|rrln dm{ kbrk|n{smnkbm{ cl {| xbcm qlr{`nmd.
[lr sbs|dmr cld clrlke` m dm bnsbibcmc$ k`i` clrlke` h|ncmilnsmd }|l l{$ qrl{|q`nl dmqlr{`nmdbcmc cld {|jls`$ q`r smns`$ slncrín clrlke` m dm bnsbibcmc smns` dm{ qlr{`nm{hé{bkm{ k`i` dm{ qlr{`nm{ j|récbkm{ —ln dm ilcbcm ln }|l$ q`r {| nms|rmdlzm$ rl{|dslnmqdbkmodl{’ %[SK ?;=252$ rlk`n`kl ld clrlke` m dm bnsbibcmc cl dm{ qlr{`nm{ j|récb)km{".
_lg|dmkbûn dlgmd cld clrlke` m dm bnsbibcmc
Ld clrlke` m dm bnsbibcmc {l lnk|lnsrm rlg|dmc` ln ld mrs. =5 cl dm KL }|l l{smodlkl}|l:
=. [l gmrmnsbzm ld clrlke` md e`n`r$ m dm bnsbibcmc qlr{`nmd hmibdbmr m dm qr`qbm bim)
gln.
Smiobân ld clrlke` m dm bnsbibcmc `qlrm k`i` déibsl ln rldmkbûn k`n ld clrlke` m dmdbolrsmc cl bnh`rimkbûn rlg|dmc` ln ld mrs. ?1.3 KL:
—L{sm{ dbolrsmcl{ sblnln {| déibsl ln ld rl{qls` m d`{ clrlke`{ rlk`n`kbc`{ ln l{sl Sés|) d`$ ln d`{ qrlklqs`{ cl dm{ dll{ }|l d` cl{mrr`ddln $ l{qlkbmdilnsl$ ln ld clrlke` md e`n`r$ m dm bnsbibcmc$ m dm qr`qbm bimgln m dm qr`slkkbûn cl dm j|xlns|c cl dm bnhmn) kbm’ .
Mclií{$ dm Dl @rgínbkm ==25?$ cl < cl im`$ cl Qr`slkkbûn Kbxbd cld Clrlke` mdE`n`r$ m dm Bnsbibcmc Qlr{`nmd Hmibdbmr m dm Qr`qbm Bimgln cl{mrr`ddm dm qr`slkkbûncl l{s`{ clrlke`{ clhbnblnc` ln ld mrs. 7 d` }|l {l k`n{bclrmn bnsr`ib{b`nl{ bdlgésb) im{ :
=. Ld liqdmzmiblns` ln k|md}|blr d|gmr cl mqmrms`{ cl l{k|kem$ cl hbdimkbûn$ cl cb{) q`{bsbx`{ ûqsbk`{ ` cl k|md}|blr `sr` ilcb` mqs` qmrm grmomr ` rlqr`c|kbr dm xbcm énsbim cl dm{ qlr{`nm{.
?. Dm |sbdbzmkbûn cl mqmrms`{ cl l{k|kem$ cb{q`{bsbx`{ ûqsbk`{ ` cl k|md}|blr `sr` ilcb` qmrm ld k`n`kbiblns` cl dm xbcm énsbim cl dm{ qlr{`nm{ ` cl imnbhl{smkb`nl{ ` kmrsm{
qrbxmcm{ n` cl{sbnmcm{ m }|bln emgm |{` cl smdl{ ilcb`{$ m{é k`i` {| grmomkbûn$ rl) gb{sr` ` rlqr`c|kkbûn.
;. Dm cbx|dgmkbûn cl elke`{ rldmsbx`{ m dm xbcm qrbxmcm cl |nm qlr{`nm ` hmibdbm }|l mhlksln m {| rlq|smkbûn o|ln n`iorl$ m{é k`i` dm rlxldmkbûn ` q|odbkmkbûn cld k`nsl) nbc` cl kmrsm{$ ili`rbm{ | `sr`{ l{krbs`{ qlr{`nmdl{ cl kmríkslr énsbi`.
3. Dm rlxldmkbûn cl cms`{ qrbxmc`{ cl |nm qlr{`nm ` hmibdbm k`n`kbc`{ m srmxâ{ cl dm mksbxbcmc qr`hl{b`nmd | `hbkbmd cl }|bln d`{ rlxldm.
<. Dm kmqsmkbûn$ rlqr`c|kkbûn ` q|odbkmkbûn q`r h`s`grmhém$ hbdil ` k|md}|blr `sr` qr`kl) cbiblns` cl dm bimgln cl |nm qlr{`nm ln d|gmrl{ ` i`ilns`{ cl {| xbcm qrbxmcm ` h|lrm cl ldd`{$ {mdx` d`{ km{`{ qrlxb{s`{ ln ld mrs. 5.?.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 5/26
<<
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
8. Dm |sbdbzmkbûn cld n`iorl$ cl dm x`z ` cl dm bimgln cl |nm qlr{`nm qmrm hbnl{ q|odbkb) smrb`{$ k`ilrkbmdl{ ` cl nms|rmdlzm mníd`gm.
7. Dm biq|smkbûn cl elke`{ ` dm imnbhl{smkbûn cl j|bkb`{ cl xmd`r m srmxâ{ cl mkkb`nl{ ` luqrl{b`nl{ }|l$ cl k|md}|blr i`c`$ dl{b`nln dm cbgnbcmc cl `srm qlr{`nm$ iln`{km) omnc` {| hmim ` mslnsmnc` k`nsrm {| qr`qbm l{sbimkbûn.
M nbxld bnslrnmkb`nmd$ ld clrlke` m dm bnsbibcmc {l lnk|lnsrm rlg|dmc` ln:
Ld K`nxlnb` L|r`ql` qmrm dm Qr`slkkbûn cl d`{ Clrlke`{ E|imn`{ cl dm{ Db)olrsmcl{ H|ncmilnsmdl{ %KLCE"$ hbrimc` ln _`im ld 3 cl n`xbliorl cl=2<1.=
Dm Kmrsm cl d`{ Clrlke`{ H|ncmilnsmdl{ cl dm \L. mrsék|d` 7 rl{qls` m dm xbcmqrbxmcm hmibdbmr.
Ilcbcm{ q|odbkmcm{ q`r ld K`ib{mrb` cl @nsmrb` %Kmnmcí" qmrm bnh`rimkbûn qrbxmkbcmc$ ln {| Bnh`ril {`orl Qrbnkbqb`{ cl Qr`slkkbûn cl d`{ [b{slim{ clK`rrl` Ldlksrûnbk`.
Kûcbg` cl o|lnm{ qríksbkm{$ qrl{lnsmc` ln `ks|orl cl ?111 q`r ld K`ib{mrb`cl Qr`slkkbûn cl Cms`{ orbsínbk` ln ld bnh`ril sbs|dmc` —Ld |{` cl cms`{ qlr{`)nmdl{ ln dm{ rldmkb`nl{ liqrl{mrb`srmomjmc`r’.
—S`cm qlr{`nm sblnl clrlke` md rl{qls` cl {| xbcm qrbxmcm hmibdbmr$ cl {| c`)
ibkbdb` cld {lkrls` cl {|{ k`i|nbkmkb`nl{’ ?
= Mrs. 5 KLCE: /Clrlke` md rl{qls` m dm xbcm qrbxmcm hmibdbmr:
=. S`cm qlr{`nm sblnl clrlke` md rl{qls` cl {| xbcm qrbxmcm hmibdbmr$ cl {| c`ibkbdb` cl {| k`rrl{q`nclnkbm.
?. N` q`crí emolr bnjlrlnkbm cl dm m|s`rbcmc qúodbkm ln ld ljlrkbkb` cl l{sl clrlke`$ {bn` ln smns` ln k|mns` l{sm bnjl)
rlnkbm l{sâ qrlxb{sm q`r dm dl k`n{sbs|m |nm ilcbcm }|l$ ln |nm {`kblcmc cli`krísbkm$ {lm nlkl{mrbm qmrm dm {lg|)
rbcmc nmkb`nmd$ dm {lg|rbcmc qúodbkm$ ld oblnl{smr lk`nûibk` cld qmé{$ dm clhln{m cld `rcln dm qrlxlnkbûn cld cldbs`$ dm
qr`slkkbûn cl dm {md|c ` cl dm i`rmd$ ` dm qr`slkkbûn cl d`{ clrlke`{ dm{ dbolrsmcl{ cl d`{ clií{/.
? Ln k|mns` m dm j|rb{cbkkbûn k`iqlslnsl qmrm k`n`klr cl dm x|dnlrmkbûn cld clrlke` m dm bnsbibcmc$ clol cb{sbng|br{l ln
h|nkbûn cld íiobs` ln }|l cbkem dl{bûn {l qr`c|zkm6
[b dm dl{bûn cld clrlke` m dm bnsbibcmc {l qr`c|kl {bn ilcbmr |nm rldmkbûn dmo`rmd lnsl dm{ qmrsl{$ q`r ljliqd` ilcbmnsl
dm q|odbkmkbûn ` cbh|{bûn cl bnh`rimkbûn qlrslnlkblnsl m dm l{hlrm qlr{`nmd$ slnblnc` lns`nkl{ k`i` om{l$ mclií{ cld
mrs. =5 KL$ dm Dl ==25?$ cl Qr`slkkbûn cld Clrlke` md E`n`r$ dm Bnsbibcmc dm Qr`qbm Bimgln k`n`klrém dm J|rb{cbk)
kbûn Kbxbd.
[b dm dl{bûn cld clrlke` m dm bnsbibcmc {l qr`c|kl ilcbmnc` |nm rldmkbûn dmo`rmd lnsrl dm qlr{`nm }|l x|dnlrm ld clrl)
ke` h|ncmilnsmd ld dl{b`nmc`$ l{ clkbr d`{ {|jls`{ {lrémn liqdlmc`r srmomjmc`r d`{ cms`{ ` elke`{ }|l qr`c|kln
dm dl{bûn {l k`n`kblr`n slnblnc` k`i` om{l |n k`nsrms` cl srmomj`$ lns`nkl{ dm j|rb{cbkkbûn k`iqlslnsl {lrém dm J|rb{)
cbkkbûn [`kbmd$ q|l{s` }|l {l l{smrém mnsl dm x|dnlrmkbûn cl |n clrlke` h|ncmilnsmd dmo`rmd.
Q`r údsbi`$ l bnclqlncblnslilnsl cl }|l dm x|dnlrmkbûn {l qr`c|zkm ln |n` | `sr` íiobs`$ {b dm dl{bûn l{ mclií{k`n{sbs|sbxm cl cldbs`$ clolrí mk|cbr{l m dm J|rb{cbkkbûn Qlnmd. %Mrs. =27".
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 6/26
88
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
K`nslnbc` cld clrlke` m dm bnsbibcmc
Ld clrlke` m dm bnsbibcmc hmibdbmr qlr{`nmdLd clrlke` m dm bnsbibcmc qlr{`nmd l{ ld núkdl` cld mrs. =5 KL. [l q`crém clkbr }|l l{ld clrlke` }|l sblnl kmcm bncbxbc|` m qrl{lrxmr cld k`n`kbiblns` luslrn` m}|lddm l{hl)rm cl dm qlr{`nmdbcmc }|l h`rim qmrsl {| xbcm qrbxmcm cl {| hmibdbm k`i` q`r ljliqd`ld clrlke` m n` emklr qúodbk`{ {lnsbiblns`{$ qln{miblns`{$ li`kb`nl{ k|md}|blrsbq` cl mks` ` mkkbûn }|l h`ril qmrsl cl {| l{hlrm bnslrnm.
Ld {lkrls` cl dm{ k`i|nbkmkb`nl{
L{sl clrlke` biqdbkm }|l {b {l mkklcl m k`i|nbkm)kb`nl{ mjlnm{ {bn m|s`rbzmkbûn$ {l x|dnlrmrém ld clrl)
ke` m dm bnsbibcmc cl {| cl{sbnmsmrb`. L{sí rlg|dmc`ln ld mrs. =5.; cl dm KL ln ld mrs. =27 {{ cld Kûcb)g` Qlnmd.
—[l gmrmnsbzm ld {lkrls` cl dm{ k`i|nbkmkb`nl{ $
ln l{qlkbmd$ cl dm{ q`{smdl{$ sldlgríhbkm{ sldlhûnbkm{$ {mdx` rl{`d|kbûn j|cbkbmd.’
—Ld }|l$ qmrm cl{k|orbr d`{ {lkrls`{ ` x|dnlrmr dm bnsbibcmc cl `sr` {bn {| k`n{lnsbibln)
s`$ {l mq`clrl cl {|{ qmqldl{$ kmrsm{$ iln{mjl{ cl k`rrl` ldlksrûnbk` ` k|mdl{}|blrm `sr`{
c`k|ilns`{ ` lhlks`{ qlr{`nmdl{ ` bnslrklqsl {|{ sldlk`i|nbkmkb`nl{ ` |sbdbkl mrsbhbkb`{ sâknb)
k`{ cl l{k|kem$ srmn{ib{bûn$ grmomkbûn ` rlqr`c|kkbûn cld {`nbc` ` cl dm bimgln ` cl k|md)
}|blr `srm {lýmd cl k`i|nbkmkbûn$ {lrí km{sbgmc` k`n dm{ qlnm{ cl qrb{bûn cl |n` m k|msr` mý`{
i|dsm cl c`kl m xlbnsbk|msr` il{l{.’
Clrlke` md e`n`r dm qr`qbm bimgln
L{s`{ c`{ clrlke`{ {l lnk|lnsrmn énsbimilnsl dbgmc`{ md clrlke` m dm bnsbibcmc n`{ûd` ln k|mns` m {| rlg|dmkbûn n`rimsbxm %mrs. =5.= cl dm KL ln dm D@ =5?$ cl < clim`$ cl Qr`slkkbûn Kbxbd cld Clrlke` md E`n`r$ m dm Bnsbibcmc Qlr{`nmd Hmibdbmr mdm Qr`qbm Bimgln " {bn` mclií{ ln dm qríksbkm$ m }|l k|mnc` {l qr`c|kl |nm x|dnl)rmkbûn cld clrlke` m dm bnsbibcmc ln i|kem{ `km{b`nl{ mqmrlkln x|dnlrmc`{ smiobân
ld clrlke` md e`n`r m dm qr`qbm bimgln. Ld clrlke` m dm qr`qbm bimgln {lrém m}|ld }|l kmcm qlr{`nm sblnl qmrm clkbcbr {`orldm |sbdbzmkbûn cbh|{bûn }|l {l emkl cl {| bimgln m {lm ilcbmnsl h`s`grmhém{$ xbcl`{` k|md}|blr `sr` ilcb` }|l {l rlmdbkl {bn {| k`n{lnsbiblns`.
Ld clrlke` md e`n`r {|ldl bnslrqrlsmr{l cl{cl |nm c`odl qlr{qlksbxm$ dm qlr{qlksbxm
{`kbmd cld e`n`r$ }|l {lrém dm bimgln }|l d`{ clií{ sblnln cl n`{`sr`{$ dm bimgln
Mclií{$ k`nsrm k|md}|blrm cl dm{ {lnslnkbm{ }|l q`ngm hbn m |n qr`kl{` k|` `ojls` {lm dm x|dnlrmkbûn cld clrlke` m
dm bnsbibcmc$ md srmsmr{l cl |n clrlke` h|ncmilnsmd$ kmol ln údsbim bn{smnkbm bnslrq`nlr rlk|r{` cl miqmr` mnsl ldSrbo|nmd K`n{sbs|kb`nmd %SK".
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 7/26
77
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
qlr{`nmd cld e`n`r }|l k`bnkbcbrém k`n dm m|s`l{sbim. Q`r ldd`$ dm{ xb`dmkb`nl{ md e`n`rq|lcln qr`c|kbr{l m srmxâ{ cl dm biq|smkbûn cl elke`{ hmd{`{ m |n bncbxbc|` ` cldcl{k|orbiblns` cl elke`{ kblrs`{ qlr` {`orl d`{ }|l n` lub{sm |n bnslrâ{ dlgésbi` cl
k`n`kbiblns`.
Qmrsbk|dmrbcmcl{ ln rldmkbûn k`n dm{ N|lxm{ Slk)
n`d`gém{. mrs. =5.3 KL
Dm KL ilnkb`nm ld |{` cl dm bnh`riísbkm ln ld mqmrsmc` 3º cld mrs. =5 ln rldmkbûn k`nld clrlke` m dm bnsbibcmc:
—Dm Dl dbibsmrí ld |{` cl dm bnh`riísbkm qmrm gmrmnsbzmr ld e`n`r dm bnsb)
ibcmc qlr{`nmd hmibdbmr cl d`{ kb|cmcmn`{ ld qdln` ljlrkbkb` cl {|{ clrl) ke`{.’
Mclií{ c`{ dll{ {`n dm{ }|l dbibsmn h|ncm)ilnsmdilnsl ld |{` cl dm bnh`riísbkm ln l{slíiobs`:
Dl @rgínbkm ==25?$ cl < cl im`$ clQr`slkkbûn Kbxbd cld Clrlke` md E`n`r$ mdm Bnsbibcmc Qlr{`nmd Hmibdbmr m dm
Qr`qbm Bimgln. Dl @rgínbkm =<=222$ cl Qr`slkkbûn cl Cms`{ %D@QC"$ cl{mrr`ddmcm q`r dm{
bn{sr|kkb`nl{ rl{`d|kb`nl{ cl dm Mglnkbm L{qmý`dm cl Qr`slkkbûn cl Cms`{qmrm mcmqsmr dm n`rimsbxm l{qmý`dm m dm{ Cbrlksbxm{ K`i|nbsmrbm{$ m{é k`i` q`rld _lmd Clkrls` 223=222 cl Ilcbcm{ cl [lg|rbcmc cl Hbkelr`{ M|s`imsbzm)c`{ %_I[" %essq{:www.mgqc.l{".
Dm Dl dbibsmrí ld|{` cl dmbnh`riísbkm qmrmgmrmnsbzmr lde`n`r dmbnsbibcmc
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 8/26
55
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Ld clrlke` m dm bnsbibcmc ln ld íiob)
s` dmo`rmdLd clrlke` m dm bnsbibcmc k`i` clrlke` qlr{`)
nmd: clrlke`{ dmo`rmdl{ l{qlkéhbk`{ l bnl{qlkéhb)
k`{
Ln ld íiobs` cl d`{ clrlke`{ h|ncmilnsmdl{ dmo`rmdl{$ dm c`ksrbnm em cbhlrlnkbmc` c`{sbq`{6 d`{ clrlke`{ h|ncmilnsmdl{ dmo`rmdl{ l{qlkéhbk`{$ }|l {`n m}|âdd`{ }|l ldsrmomjmc`r únbkmilnsl ljlrkl clnsr` cl dm{ rldmkb`nl{ dmo`rmdl{$ {blnc` {|{ sbs|dmrl{d`{ srmomjmc`rl{ m{mdmrbmc`{ ` d`{ liqrl{mrb`{$ ln smns` }|l smiobân {`n {|jls`{ cl dmrldmkbûn dmo`rmd. Lnsrl ldd`{ {l q|lcln cl{smkmr ld clrlke` cl e|ldgm$ ld clrlke` md{mdmrb` ` ld clrlke` m dm nlg`kbmkbûn k`dlksbxm.
D`{ clrlke`{ h|ncmilnsmdl{ dmo`rmdl{ bnl{qlkéhbk`{ {`n m}|âdd`{ }|l ld srmomjm)c`r sblnl h|lrm cld íiobs` dmo`rmd$ qlr` }|l k|mnc` {`n ljlrkbsmc`{ clnsr` cl dm rldm)kbûn j|récbkm dmo`rmd {l k`nxblrsln ln xlrcmclr`{ clrlke`{ dmo`rmdl{ q`r rmzûn cl d`{{|jls`{ cl dm nms|rmdlzm cl dm rldmkbûn j|récbkm ln }|l {l emkln xmdlr.
Ld clrlke` m dm bnsbibcmc cld srmomjmc`r}|lcm lngd`omc` ln d`{ clrlke`{ bnl{)qlkéhbk`{ ` qlr{`nmdl{. [l srmsm$ q`r smns`$cl |n clrlke` }|l ld srmomjmc`r sblnl m sés|d`bncbxbc|md smns` clnsr` k`i` h|lrm cld íiobs`dmo`rmd$ d` }|l biqdbkm }|l dm s|sldm j|cbkbmdlhlksbxm cl l{s`{ clrlke`{ q|lcl ljlrklr{lsmns` mnsl dm j|rb{cbkkbûn `rcbnmrbm %kbxbd"$ k`)i` mnsl dm j|rb{cbkkbûn {`kbmd ` dmo`rmd.
Smiobân {`n clrlke`{ qlr{`nmdl{ cld srmomjmc`r$ ld clrlke` m dm bg|mdcmc n` cb{krb)ibnmkbûn$ dm dbolrsmc bcl`dûgbkm$ dm dbolrsmc cl luqrl{bûn$ ld clrlke` cl rl|nbûn ` ldclrlke` m dm s|sldm j|cbkbmd lhlksbxm.
L{s`{ clrlke`{ k`db{b`nmn ln n|ilr`{m{ `km{b`nl{ k`n dm{ qrlrr`gmsbxm{ }|l q`{ll ldliqrl{mrb` lnsrl dm{ }|l cl{smkm ld q`clr cl k`nsr`d {`orl d`{ liqdlmc`{ d`{ il)cb`{ cl dm liqrl{m$ lnk|mcrmc` clnsr` cld q`clr cl cbrlkkbûn cld liqrl{mrb`.
_lg|dmkbûn ln ld L{sms|s` cl d`{ Srmomjmc`rl{
Ld clrlke` m dm bnsbibcmc cld srmomjmc`r {l lnk|lnsrm rlg|dmc` ln ld L{sms|s` cl d`{Srmomjmc`rl{ k`i` |n déibsl md q`clr cl cbrlkkbûn cld liqrl{mrb`.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 9/26
22
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Ld mrs. ?1.; cld L{sms|s` cl d`{ Srmomjmc`rl{ msrbo|l md liqrl{mrb`$ lnsrl `srm{ hmk|d)smcl{$ dm cl mc`qsmr dm{ ilcbcm{ }|l l{sbil ií{ `q`rs|nm{ cl xbgbdmnkbm k`nsr`d qm)rm xlrbhbkmr ld k|iqdbiblns` q`r ld srmomjmc`r cl {|{ `odbgmkb`nl{ dmo`rmdl{. L{sm hmk|d)
smc em cl qr`c|kbr{l$ ln s`c` km{`$ clnsr` cld clobc` rl{qls` m dm cbgnbcmc cld srmom) jmc`r$ k`i` luqrl{milnsl ln|nkbm ld mrsék|d` 3.? l" cld L{sms|s` cl d`{ Srmomjmc`rl{$m{é k`i` k`nh`ril m d` cb{q|l{s` ln ld mrs. =5 cld L{sms|s` cl d`{ Srmomjmc`rl{.
—Mrs 3.?. Ln dm rldmkbûn cl srmomj`$ d`{ srmomjmc`rl{ sblnln clrlke`6
—l" Md rl{qls` cl {| bnsbibcmc m dm k`n{bclrmkbûn clobcm m {| cbgnbcmc$ k`iqrlncbcm
dm qr`slkkbûn hrlnsl md mk`{` q`r rmzûn cl `rbgln rmkbmd ` âsnbk`$ rldbgbûn ` k`nxbkkb`nl{$ cb{km)
qmkbcmc$ lcmc | `rblnsmkbûn {lu|md$ hrlnsl md mk`{` {lu|md md mk`{` q`r rmzûn cl {lu`.’
—Mrs =5. Bnxb`dmobdbcmc cl dm qlr{`nm cld srmomjmc`r.
—[ûd` q`crín rlmdbzmr{l rlgb{sr`{ {`orl dm qlr{`nm cld srmomjmc`r$ ln {|{ sm}|bddm{
lhlks`{ qmrsbk|dmrl{ k|mnc` {lmn nlkl{mrb`{ qmrm dm qr`slkkbûn cld qmsrbi`nb` liqrl{mrbmd cld
cl d`{ clií{ srmomjmc`rl{ cl dm liqrl{m$ clnsr` cld klnsr` cl srmomj` ln e`rm{ cl srmomj`.
Ln {| rlmdbzmkbûn {l rl{qlsmrí md iíubi` dm cbgnbcmc l bnsbibcmc cld srmomjmc`r {l k`nsmrí
k`n dm m{b{slnkbm cl |n rlqrl{lnsmnsl dlgmd cl d`{ srmomjmc`rl{ `$ ln {| m|{lnkbm cld klnsr` cl
srmomj`$ cl `sr` srmomjmc`r cl dm liqrl{m$ {bliqrl }|l ldd` h|lrm q`{bodl.’
Cl l{sl i`c`$ ld liqrl{mrb` n` }|lcm mq`clrmc` qmrm ddlxmr m kmo`$ {` qrlslus` cldm{ hmk|dsmcl{ cl xbgbdmnkbm k`nsr`d }|l dl k`nhblrl ld mrsék|d` ?1.; cld LS$ bnsr`ib{b`)
nl{ bdlgésbim{ ln dm bnsbibcmc cl {|{ liqdlmc`{ ln d`{ klnsr`{ cl srmomj`.
Qmrsbk|dmrbcmcl{ ln rldmkbûn k`n dm{ n|lxm{ slk)
n`d`gém{
K`n dm biqdmnsmkbûn cl dm{ Slkn`d`gém{ cl dmBnh`rimkbûn dm K`i|nbkmkbûn %SBK" ln dm{liqrl{m{$ bncb{qln{modl qmrm ld k`rrlks` k`iqlsbsbx` h|nkb`nmiblns` cl k|md}|blr li)
qrl{m$ {|rgln smiobân /|{`{ k`iq`rsmibln)s`{ dmo`rmdl{/ cl clslribnmc`{ srmomjmc`rl{}|l q|lcln br ln k`nsrm cl d`{ bnslrl{l{ cl dmk`iqmýém q`r smns` {|{klqsbodl{ cl {lr k`n)sr`dmc`{ q`r ld liqrl{mrb`.
Mnsl |n n|lx` imrk` dmo`rmd$ ln ld }|l ld |{` mo|{bx` cld k`rrl` ldlksrûnbk` ` cl Bn)slrnls ln ld srmomj`$ q|lcl k`n{bclrmr{l k`i` {bs|mkb`nl{ cl mo{lnsb{i` dmo`rmd$k|mnc` ld k`rrl` ldlksrûnbk` n` {lm |sbdbzmc` q`r ld srmomjmc`r qmrm smrlm{ lukd|{bxm)ilnsl rldmkb`nmcm{ k`n dm mksbxbcmc qr`hl{b`nmd.
M hmdsm cl |nm rlg|dmkbûn luqrl{m$ dm rl{q|l{sm md clomsl {l clol o|{kmr ln ld l}|bdb)orb` lub{slnsl lnsrl dm{ hmk|dsmcl{ }|l dl {`n rlk`n`kbcm{ md liqrl{mrb` ln ld mrsék|d`
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 10/26
=1=1
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
?1.; cld L{sms|s` cl d`{ Srmomjmc`rl{ m d`{ srmomjmc`rl{ ln ld mrsék|d` 3.? l" cldib{i` slus` dlgmd$ c`ncl {l cb{q`nl }|l ld srmomjmc`r sblnl clrlke` /md rl{qls` cl {|bnsbibcmc m dm k`n{bclrmkbûn clobcm m {| cbgnbcmc/.
Q`r {| qmrsl$ dm KL ln {| mrs. =5.; gmrmnsbzm ld clrlke` md {lkrls` cl dm{ k`i|nbkmkb`)nl{. Cbkem qr`slkkbûn em {bc` cl{mrr`ddmcm ilcbmnsl D@ =5? cl < cl im`$ cl Qr`)slkkbûn Kbxbd cld Clrlke` md E`n`r$ m dm Bnsbibcmc Qlr{`nmd Hmibdbmr m dm Qr`qbmBimgln$ q`r ld qr`qb` Kûcbg` Qlnmd$ k`i` m {l bncbk` k`n mnslrb`rbcmc.
Q`r `sr` dmc`$ dm c`ksrbnm cld Srbo|nmd K`n{sbs|kb`nmd k`n{bclrm l}|bxmdlnsl dm xb`dmkbûncl |nm kmrsm ` lnxé` q`{smd m dm cl |n k`rrl` ldlksrûnbk`$ x|dnlrínc`{l ln s`cm{ lddm{ld clrlke` m dm bnsbibcmc cl {| cl{sbnmsmrb`$ q|l{ dm lub{slnkbm cl |nm kdmxl qmrm mk)klclr m dm k|lnsm cl k`rrl` ldlksrûnbk` i|l{srm kdmrmilnsl ld kmríkslr qrbxmc` cl d`{
ib{i`{$ q`r d` }|l {b ld liqrl{mrb` mkklcl {bn qlrib{` md k`rrl` cld srmomjmc`r$ m{lm â{sl ldlksrûnbk` ` q`{smd$ x|dnlrmrém ld clrlke` m dm bnsbibcmc cl l{sl údsbi`$ q|)cblnc` bnk|rrbr ln dm{ k`nc|ksm{ sbqbhbkmcm{ ln ld mrs. =27.= KQ.
J|rb{qr|clnkbm cld Srbo|nmd K`n{sbs|kb`nmd
Ln ld íiobs` dmo`rmd c`{ {lnslnkbm{ cld SK emn imrkmc` d`{ déibsl{ cld clrlke` m dmbnsbibcmc ln ld kmiq` cl dm{ rldmkb`nl{ srmomjmc`r)liqdlmc`r. [`n dm [SK =58?111 dm [SK 25?111.
Dm [SK =58?111 rl{|ldxl ld km{` cl |n cl{qbc` cb{kbqdbnmrb` ln ld }|l ld srmomjm)c`r qrl{smom {lrxbkb`{ k`i` kmjlr` cld lk`n`ims` cl {| liqrl{m$ ln dm }|l ld liqrl){mrb`$ mnsl |n cl{k|mcrl ddmimsbx` ln d`{ rlncbiblns`{$ k`nsrmsû k`n |nm liqrl{m cl{lg|rbcmc dm bn{smdmkbûn cl |n kbrk|bs` klrrmc` cl sldlxb{bûn }|l lnh`km{l únbkm)ilnsl dm{ srl{ kmjm{ rlgb{srmc`rm{ ld i`{srmc`r cl qm{` cl dm{ ilrkmnkém{ cl{cl ldslke`.
Ld rl{|dsmc` cl dm xbgbdmnkbm rlmdbzmcm clslribnû dm mc`qkbûn cl ilcbcm{ cb{kbqdbnmrbm{k`nsrm d`{ srl{ kmjlr`{. Ld rlk|rrlnsl h|l cl{qlcbc` m d`{ `sr`{ c`{ srmomjmc`rl{ {ldl{ biq|{` |nm {mnkbûn cl {|{qln{bûn cl liqdl` {|ldc` c|rmnsl c`{ il{l{.
Dm{ kbnsm{ cl xécl` grmomcm{ rlxldmr`n }|l ld mks`r rlmdbzû cl h`rim rlbslrmcm imnb`)orm{ ln ld k`or` cl mrsék|d`{ m d`{ kdblnsl{ cld lk`n`ims`$ {|{srmlnc` cbhlrlnsl{ kmn)sbcmcl{ cl dm kmjm.
Ld srmomjmc`r qrl{lnsû climncm$ mdlgmnc` cl{qbc` biqr`klclnsl$ }|l h|l rl{|ldsmq`r ld J|zgmc` cl d` [`kbmd núi. = cl Mxbdâ{$ clkdmrmnc` dm qr`klclnkbm cld cl{qbc` mo{`dxblnc` m dm liqrl{m climncmcm cl dm{ qrlsln{b`nl{ ljlrkbsmcm{ ln {| k`nsrmk`n{bclrmnc` }|l ld iâs`c` cl xbgbdmnkbm liqdlmc` lrm mj|{smc` m clrlke`$ m }|l {lliqdlû ln d`{ déibsl{ iénbi`{ }|l ld srmomjmc`r l{smom m dm xb{sm cl s`c` ld i|nc`$
q`r d` }|l ld j|zgmc` l{sbiû }|l n` {l x|dnlrmom ld clrlke` m dm bnsbibcmc.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 11/26
====
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Dm {lnslnkbm {l rlk|rrl ln miqmr` mnsl ld Srbo|nmd K`n{sbs|kb`nmd mdlgmnc` lnsrl`sr`{ dm x|dnlrmkbûn cld clrlke` m dm bnsbibcmc m km|{m cl dm grmomkbûn cld xbcl` {|
mcib{bûn k`i` qr|lom. Ld SK clkdmrm }|l ld clrlke` m dm bnsbibcmc l{ mqdbkmodl md
íiobs` cl dm{ rldmkb`nl{ dmo`rmdl{.
Bg|mdilnsl rlbslrm }|l ld clrlke` m dm bnsbibcmc n` l{ mo{`d|s`$ k`i` n` d` l{ nbng|n`cl d`{ clrlke`{ h|ncmilnsmdl{$ q|cblnc` klclr mnsl bnslrl{l{ k`n{sbs|kb`nmdilnslrldlxmnsl{$ {bliqrl }|l ld rlk`rsl }|l m}|âd emm cl luqlrbilnsmr {lm nlkl{mrb` qmrmd`grmr ld hbn dlgésbi` qrlxb{s`$ qr`q`rkb`nmc` qmrm mdkmnzmrd` $ ln s`c` km{`$ rl{qls|`){` k`n ld k`nslnbc` l{lnkbmd cld clrlke` %[[SK <7=223$ H. 8$ =3;=223"$ slnblnc`{bliqrl qrl{lnsl ld qrbnkbqb` cl qr`q`rkb`nmdbcmc.
Ld SK k`n{bclrm }|l$ ln l{sl km{`$ dm ilcbcm cl bn{smdmkbûn cl |n kbrk|bs` klrrm)
c` cl sldlxb{bûn }|l k`nsr`dmom dm z`nm c`ncl ld climncmnsl cl miqmr` cl{li)qlýmom {| mksbxbcmc dmo`rmd lrm |nm ilcbcm j|{sbhbkmcm %m }|l lub{sémn rmz`nmodl{{`{qlkem{ cl dm k`ib{bûn q`r qmrsl cld rlk|rrlnsl cl grmxl{ brrlg|dmrbcmcl{ ln {|q|l{s` cl srmomj`"6 bcûnlm qmrm dm hbnmdbcmc qrlslncbcm q`r dm liqrl{m %xlrbhbkmr {b ldsrmomjmc`r k`ilsém lhlksbxmilnsl dm{ brrlg|dmrbcmcl{ {`{qlkemcm{ ln smd km{` mc`q)smr dm{ ilcbcm{ cb{kbqdbnmrbm{ k`rrl{q`ncblnsl{"6 nlkl{mrbm %m }|l dm grmomkbûn {lr)xbrém cl qr|lom cl smdl{ brrlg|dmrbcmcl{"6 l}|bdbormcm %q|l{ dm grmomkbûn cl biígl)nl{ {l dbibsû m dm z`nm cl dm kmjm m |nm c|rmkbûn sliq`rmd dbibsmcm$ dm {|hbkblnsl qmrmk`iqr`omr }|l n` {l srmsmom cl |n elke` mb{dmc` ` cl |nm k`nh|{bûn$ {bn` cl |nmk`nc|ksm bdékbsm rlbslrmcm"$ q`r d` }|l clol cl{kmrsmr{l }|l {l emm qr`c|kbc` dl)
{bûn mdg|nm cld clrlke` m dm bnsbibcmc qlr{`nmd k`n{mgrmc` ln ld mrs. =5.= KL. Cl{l{sbimnc` m{é ld rlk|r{` qrl{lnsmc` md k`n{bclrmr }|l ld clrlke` m dm bnsbibcmcn` em {bc` x|dnlrmc`.
Ln kmiob`$ ln dm [SK 25?111$ ld Srbo|nmd rl){`dxbû cl h`rim k`nsrmrbm mnsl |n`{ elke`{{bibdmrl{. Dm liqrl{m ’M’$ qmrm k`n{lg|br |nmclk|mc` k`nsr`d cl dm mksbxbcmc dmo`rmd$ clkb)cbû k`iqdlsmr |n` cl d`{ {b{slim{ cl {lg|rbcmccl }|l cb{q`ném$ k`n{b{slnsl ln |n kbrk|bs` kl)
rrmc` cl sldlxb{bûn k`n dm bn{smdmkbûn clibkrûh`n`{ }|l qlribsblrmn rlk`glr grm)omr dm{ k`nxlr{mkb`nl{ }|l q|cblrmn qr`c|)kbr{l ln dm{ bncbkmcm{ {lkkb`nl{ cld km{bn`$emobânc`{l qlrkmsmc` d`{ srmomjmc`rl{ cl {| bn{smdmkbûn cl{cl ld qrbilr i`ilns`.
Ld k`ibsâ cl liqrl{m {`dbkbsû dm rlsbrmcm cl d`{ ibkrûh`n`{ mnsl dm nlgmsbxm q`r qmrslcld liqrl{mrb` cl rlsbrmrd`{$ mdlgmnc` i`sbx`{ cl {lg|rbcmc$ {l bnslrq|{` climncmrl{|ldsm q`r {lnslnkbm cld J|zgmc` cl d` [`kbmd núi. ; cl Q`nslxlcrm$ clkdmrmnc` dmx|dnlrmkbûn cld clrlke` h|ncmilnsmd m dm bnsbibcmc qlr{`nmd cl d`{ srmomjmc`rl{ $ ln
k`n{lk|lnkbm$ dm n|dbcmc rmcbkmd cl dm k`nc|ksm cl dm liqrl{m.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 12/26
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 13/26
=;=;
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
cbcm cl {lg|rbcmc ` cl xlrbhbkmkbûn cl brrlg|dmrbcmcl{ q`r qmrsl cl d`{ srmomjmc`)rl{$ {bliqrl }|l {l |sbdbkl únbkmilnsl k`n l{sm hbnmdbcmc$ {bn mhlksmr m k`iq`r)smiblns`{ n` dmo`rmdl{ }|l h`riln qmrsl cl dm l{hlrm qlr{`nmd cld srmomjmc`r.
Clrlke`{ cld liqdlmc`r rlg|dmc`{
ln ld L{sms|s` cl d`{ Srmomjmc`rl{
Ld q`clr cl cbrlkkbûn: kmrmkslrl{$ imnbhl{smkb`)
nl{ déibsl{.
Ld q`clr cl cbrlkkbûn l{ dm hmk|dsmc }|l sblnl ld liqrl{mrb` cl cmr ûrclnl{ {`orl ldi`c`$ d|gmr sbliq` cl ljlk|kbûn cl dm qrl{smkbûn$ m{é k`i` dm{ }|l h|lrln nlkl{m)rbm{ qmrm k``rcbnmr mclk|mcmilnsl dm{ qrl{smkb`nl{ cl s`c`{ d`{ srmomjmc`rl{.
Kmrmkslrl{:
) L{ |nm hmk|dsmc cb{krlkb`nmd cld liqrl{mrb`$ k`n{b{slnsl ln dm l{qlkbhbkmkbûn cld k`n)slnbc` cl dm qrl{smkbûn cl srmomj`.
) L{ ljlrkbcm q`r ld liqrl{mrb` ` qlr{`nm ln }|bln â{sl cldlg|l %mrs. ?1.= LS".
) [l h|ncmilnsm smns` ln ld k`nsrms` cl srmomj` k`i` ln dm sbs|dmrbcmc cl d`{ ilcb`{ clqr`c|kkbûn $ q`r smns`$ ln dm dbolrsmc cl liqrl{m qmrm ddlxmr m kmo` {| `rgmnbzmkbûn%mrs. ;5 KL".
Imnbhl{smkb`nl{:
Ld q`clr cl cbrlkkbûn q|lcl k`iqrlnclr{l$ ln {lnsbc`miqdb`$ k`i` s`cm{ dm{ imnbhl{smkb`nl{ slnclnsl{ m dml{qlkbhbkmkbûn cld k`nslnbc` cl dm qrl{smkbûn cl srmomj`.
Dm{ imnbhl{smkb`nl{ cld q`clr cl cbrlkkbûn {`n i|xmrbmcm{: ̀ rgmnbzmsbxm{$ ̀ rclnmc r̀m{$ hb{kmdbzmkbûn k`n)sr`d cl dm mksbxbcmc dmo`rmd ` dm hmk|dsmc cb{kbqdbnmrbm. Md)g|n`{ ljliqd`{ cl dm hmk|dsmc cld liqrl{mrb` {`n dm cb)rlkkbûn cl dm `rclnmkbûn cl d`{ q|l{s`{ cl srmomj`$ bnslr)xlnkbûn ln ld râgbiln cl bngrl{`{ m{kln{`{$ kmdbhbkm)kbûn cld qlr{`nmd$ dm `rgmnbzmkbûn sâknbkm cld srmomjln `dm cb{kbqdbnm cl dm liqrl{m$ lsk. Q`r smns`:
=. Ld srmomjmc`r l{smrí `odbgmc` m rlmdbzmr ld srmomj` k`n)
xlnbc` omj` dm cbrlkkbûn cld liqrl{mrb` ` qlr{`nm ln }|bln â{sl cldlg|l.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 14/26
=3=3
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
?. Ln ld k|iqdbiblns` cl dm `odbgmkbûn cl srmomjmr m{|ibcm ln ld k`nsrms`$ ld srmomjmc`rclol md liqrl{mrb` dm cbdbglnkbm dm k`dmo`rmkbûn ln ld srmomj` }|l imr}|ln dm{ cb{q`){bkb`nl{ dlgmdl{$ d`{ k`nxlnb`{ k`dlksbx`{ dm{ ûrclnl{ ` bn{sr|kkb`nl{ mc`qsmcm{ q`r
m}|âd ln ld ljlrkbkb` rlg|dmr cl {|{ hmk|dsmcl{ cl cbrlkkbûn $ ln {| clhlks`$ q`r d`{|{`{ k`{s|iorl{. Ln k|md}|blr km{`$ ld srmomjmc`r ld liqrl{mrb` {l {`ilslrín ln{|{ qrl{smkb`nl{ rlkéqr`km{ m dm{ lubglnkbm{ cl dm o|lnm hl.
;. Ld liqrl{mrb` q`crí mc`qsmr dm{ ilcbcm{ cl xbgbdmnkbm k`nsr`d }|l l{sbil ií{`q`rs|nm{ qmrm xlrbhbkmr ld k|iqdbiblns` q`r qmrsl cld srmomjmc`r cl {|{ `odbgmkb`nl{ clolrl{ dmo`rmdl{$ g|mrcmnc` ln {| mc`qkbûn mqdbkmkbûn dm k`n{bclrmkbûn clobcm m{| bnsbibcmc cbgnbcmc e|imnm slnblnc` ln k|lnsm dm kmqmkbcmc rlmd cl d`{ srmomjm)c`rl{ cb{ibn|bc`{$ ln {| km{`.
3. Ld liqrl{mrb` q`crí xlrbhbkmr ld l{smc` cl lnhlrilcmc ` mkkbclnsl cld srmomjmc`r}|l {lm mdlgmc` q`r â{sl qmrm j|{sbhbkmr {|{ hmdsm{ cl m{b{slnkbm md srmomj`$ ilcbmnslrlk`n`kbiblns` m kmrg` cl qlr{`nmd iâcbk`. Dm nlgmsbxm cld srmomjmc`r m cbke`{ rlk`)n`kbiblns`{ q`crí clslribnmr dm {|{qln{bûn cl d`{ clrlke`{ lk`nûibk`{ }|l q|cbl)rmn lub{sbr m kmrg` cld liqrl{mrb` q`r cbkem{ {bs|mkb`nl{.
Déibsl{:
D`{ déibsl{ md q`clr cl cbrlkkbûn xblnln clslribnmc`{ q`r:
=. Ld rl{qls` m dm Dl$ m dm n`rimsbxm dmo`rmd$ m{é k`i` m d` qrlklqs|mc` ln dm nlg`kbm)kbûn k`dlksbxm.
?. Q`r ld nlkl{mrb` rl{qls` md clolr glnârbk` cl o|lnm hl }|l mhlksm m miom{ qmrsl{cld k`nsrms` cl srmomj`.
;. Q`r ld nlkl{mrb` rl{qls` m d`{ clrlke`{ h|ncmilnsmdl{ cl d`{ srmomjmc`rl{.
Déibsl{ clrbxmc`{ cld rl{qlks` m d`{ clrlke`{ h|ncmilnsmdl{:
M}|é hmdsmrém |nm qrbilrm clhbnbkbûn: ld qrbilr déibsl cld q`clr cl cbrlkkbûn cld liqdlm)
c`r xblnl cmc` q`r ld rl{qlks` m d`{ clrlke`{ h|ncmilnsmdl{ cld srmomjmc`r. Em }|lslnlr ln k|lnsm }|l dm bn{lrkbûn cld srmomjmc`r ln |nm l{sr|ks|rm `rgmnbzmsbxm k`i` l{dm liqrl{m$ q|lcl k`nddlxmr dm l{qlkbhbkmkbûn ` dm imsbzmkbûn cld k`nslnbc` cld clrl)ke` h|ncmilnsmd.
Q`r ldd`$ l{ k`nxlnblnsl cbhlrlnkbmr lnsrl clrlke`{ h|ncmilnsmdl{ cl k`nslnbc` dmo`)rmd %e|ldgm dbolrsmc {bncbkmd"$ }|l dbibsmn kdmrmilnsl ld ljlrkbkb` cl dm{ hmk|dsmcl{ cb)rlksbxm{ liqrl{mrbmdl{ bnkd|{` ̀ rcbnmrbm{$ clrlke`{ h|ncmilnsmdl{ —bnl{qlkéhbkmiln)sl dmo`rmdl{’ %rlhlrbc`{ m `sr`{ clrlke`{ h|ncmilnsmdl{ k`i` d`{ cl qr`qbm bimgln$bnsbibcmc$ e`n`r$ lsk." }|l q|lcln l{smr k`ncbkb`nmc`{ ln {| ljlrkbkb` miqdbs|c q`r
dm rlhlrbcm bn{lrkbûn cld srmomjmc`r ln dm l{sr|ks|rm `rgmnbzmsbxm }|l l{ dm liqrl{m.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 15/26
=<=<
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Ln s`c` km{` ld liqrl{mrb` clol qrl{lrxmr ld k`nslnbc` l{lnkbmd cl d`{ clrlke`{ h|n)cmilnsmdl{.
Ld clolr cl o|lnm hl k`i` déibsl m dm{ hmk|dsmcl{ liqrl{mrbmdl{:
Ld mrs. ?1.? cld LS$ ln {| údsbi` bnkb{` l{smodlkl }|l:
—...ln k|md}|blr km{`$ ld srmomjmc`r ld liqrl{mrb` {l {`ilslrín ln {|{ qrl{smkb`nl{
rlkéqr`km{ m dm{ lubglnkbm{ cl dm o|lnm hl’.
Ld clolr cl o|lnm hl biqdbkm |nm qr`ebobkbûn glnlrmd cld lngmý` cl mdslrmr ld l}|bdb)orb` ln dm rldmkbûn k`nsrmks|md. [|q`nl |nm qrlcb{q`{bkbûn qlr{`nmd ln dm rlmdbzmkbûncld k`nslnbc` qr`qb` cl dm qrl{smkbûn cl srmomj`.
Lnsrl dm{ imnbhl{smkb`nl{ ln dm{ }|l {l q|lcl lnk`nsrmr |nm rlhlrlnkbm m l{sl déibsl$ln rldmkbûn k`n ld ljlrkbkb` cld q`clr cl cbrlkkbûn$ q|lcln kbsmr{l$ h|ncmilnsmdilnsl$d`{ {|q|l{s`{ cl |{` mo|{bx` cl cbkem{ hmk|dsmcl{ cbrlksbxm{$ slnclnsl{ m hbnmdbcmcl{cb{sbnsm{ qmrm dm{ }|l l{sín clslribnmcm{. Â{sl l{ ld km{` cld i`oobng ` mk`{` i`rmdln ld srmomj`.
Dm k`nsrmqmrsbcm cld q`clr cl cbrlkkbûn cld liqrl{mrb`: ld clolr cl `olcblnkbm ldclrlke` cl rl{b{slnkbm cld srmomjmc`r.
[l k`nsliqdm h|ncmilnsmdilnsl ln ld mrs. <.k" cld LS }|l$ clnsr` cl d`{ clolrl{
oí{bk`{ cld srmomjmc`r$ rlg|dm ld cl:
—k|iqdbr dm{ ûrclnl{ l bn{sr|kkb`nl{ cld liqrl{mrb` ln ld ljlrkbkb` rlg|dmr cl {|{ hmk|d)
smcl{ cbrlksbxm{’.
Ld bnk|iqdbiblns` cl dm{ ûrclnl{ ` bn{sr|kkb`nl{ cld liqrl{mrb` l{ km|{m cl cl{qbc`$cl k`nh`ribcmc k`n d` qrlxb{s` ln ld mrs. <3.? cld LS$ }|l rlk`gl k`i` km|{m cl cl{)qbc` cb{kbqdbnmrb` q`r bnk|iqdbiblns` grmxl k|dqmodl cld srmomjmc`r$ dm bncb{kbqdbnm `cl{`olcblnkbm.
N` `o{smnsl$ j|rb{qr|clnkbmdilnsl {l emn mcibsbc` cb{sbns`{ {|q|l{s`{ ln d`{ }|l {l
mcibsl ld bnk|iqdbiblns` q`r qmrsl cld srmomjmc`r$ clkdmrínc`{l biqr`klclnsl dm clkb){bûn cld liqrl{mrb` ` dm k`n{lk|lnkbm }|l em mqdbkmc` ld ib{i` qmrm ld km{` cl }|l{mnkb`nmrm md srmomjmc`r q`r cl{`olcblnkbm.
L{s`{ {|q|l{s`{ {`n d`{ {bg|blnsl{:
Mhlksmkbûn cl |n clrlke` h|ncmilnsmd %q`r ljliqd`: dbolrsmc {bncbkmd$ clrlke`
m dm bnsbibcmc$ cbgnbcmc$ lsk.".
_bl{g` qmrm dm xbcm ` bnslgrbcmc hé{bkm.
@rcln imnbhbl{smilnsl bdlgmd.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 16/26
=8=8
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
[ûd` ln |n {|q|l{s` {l rlk`gl dlgmdilnsl dm q`{bobdbcmc cl bnk|iqdbiblns` q`r qmrslcld srmomjmc`r. [l srmsm cl dm q`{bobdbcmc cl momnc`nmr ld q|l{s` cl srmomj` ln km{` clrbl{g` grmxl l bnibnlnsl qrlxb{s` ln ld mrs. ?= cl dm Dl cl Qrlxlnkbûn cl _bl{g`{
Dmo`rmdl{ .
Dm{ hmk|dsmcl{ cl xbgbdmnkbm k`nsr`d cld liqrl)
{mrb` ld clrlke` m dm bnsbibcmc
Dm hmk|dsmc cl xbgbdmnkbm k`nsr`d l{ dm qrlrr`gmsbxm ií{ biq`rsmnsl k`n dm }|l k|lnsmld liqdlmc`r qmrm ljlrklr {| q`clr cl cbrlkkbûn ln dm liqrl{m$ q|l{ {ûd` cl l{sl i`)c` ld liqrl{mrb` q|lcl k`n`klr {b ld srmomjmc`r k|iqdl mclk|mcmilnsl k`n {|{ `odb)gmkb`nl{ dmo`rmdl{ ln dm liqrl{m.
Ld L{sms|s` cl d`{ Srmomjmc`rl{ rlk`gl ln ld mrs. ?1.; dm{ hmk|dsmcl{ cl k`nsr`d }|l ldliqrl{mrb` sblnl rl{qlks` cl d`{ srmomjmc`rl{ {| kmrg`.;
Smiobân ld liqrl{mrb` q`crí xlrbhbkmr ld l{smc` cl lnhlrilcmc ` mkkbclnsl cld srmom) jmc`r$ {lgún d` cb{q|l{s` ln ld mrs. ?1.3 LS.3
Ld L{sms|s` cl d`{ Srmomjmc`rl{ rlg|dm d`{ déibsl{ }|l ld liqdlmc`r em cl rl{qlsmr lnd`{ rlgb{sr`{ ln dm qlr{`nm cld srmomjmc`r ln ld mrs.=5:
—[ûd` q`crín rlmdbzmr{l rlgb{sr`{ {`orl dm qlr{`nm cld srmomjmc`r$ ln {|{ sm}|bddm{
lhlks`{ qmrsbk|dmrl{$ k|mnc` {lmn nlkl{mrb`{ qmrm dm qr`slkkbûn cld qmsrbi`nb` liqrl)
{mrbmd cld cl d`{ clií{ srmomjmc`rl{ cl dm liqrl{m$ clnsr` cld klnsr` cl srmomj` ln
e`rm{ cl srmomj`’.
Ln {| rlmdbzmkbûn {l rl{qlsmrí md iíubi` dm cbgnbcmc l bnsbibcmc cld srmomjmc`r {lk`nsmrí k`n dm m{b{slnkbm cl |n rlqrl{lnsmnsl dlgmd cl d`{ srmomjmc`rl{ `$ ln {| m|){lnkbm cld klnsr` cl srmomj`$ cl `sr` srmomjmc`r cl dm liqrl{m$ {bliqrl }|l ldd` h|lrmq`{bodl.
L{sm{ imnbhl{smkb`nl{ cl k`nsr`d cld liqrl{mrb` emn cl g|mrcmr {bliqrl |n krbslrb` cl
qr`q`rkb`nmdbcmc cloln l{smr j|{sbhbkmc`{ ln dm {mdxmg|mrcm cl d`{ oblnl{ j|récbk`{qr`slgbc`{.
; Mrs.?1.; LS: —Ld liqrl{mrb` q`crí mc`qsmr dm{ ilcbcm{ }|l l{sbil ií{ `q`rs|nm{ cl xbgbdmnkbm k`nsr`d qmrm xlrbhbkmr
ld k|iqdbiblns` q`r ld srmomjmc`r cl {|{ `odbgmkb`nl{ clolrl{ dmo`rmdl{$ g|mrcmnc` ln {| mc`qkbûn mqdbkmkbûn dm
k`n{bclrmkbûn clobcm m {| cbgnbcmc e|imnm slnblnc` ln k|lnsm dm kmqmkbcmc rlmd cl d`{ srmomjmc`rl{ cb{ibn|bc`{$ ln
{| km{`.
3 Mrs.?1.3 LS: —Ld liqrl{mrb` q`crí xlrbhbkmr ld l{smc` cl lnhlrilcmc ` mkkbclnsl cld srmomjmc`r }|l {lm mdlgmc` q`r
â{sl qmrm j|{sbhbkmr {|{ hmdsm{ cl m{b{slnkbm md srmomj`$ ilcbmnsl rlk`n`kbiblns` m kmrg` cl qlr{`nmd iâcbk`. Dm nlgmsb)
xm cld srmomjmc`r m cbke`{ rlk`n`kbiblns`{ q`crí clslribnmr dm {|{qln{bûn cl d`{ clrlke`{ lk`nûibk`{ }|l q|cblrmn lub{sbr m kmrg` cld liqrl{mrb` q`r cbkem{ {bs|mkb`nl{’.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 17/26
=7=7
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Ld q`clr cb{kbqdbnmrb`
Ld ljlrkbkb` cld q`clr cb{kbqdbnmrb` q`r ld liqdlmc`r l{ dm imnbhl{smkbûn ií{ lxbclnsl
cl dm q`{bkbûn cld liqrl{mrb` ln dm rldmkbûn dmo`rmd$ {| luqrl{bûn iíubim {l lnk|lnsrmln dm q`{bobdbcmc cl cl{qlcbr md srmomjmc`r q`r rmz`nl{ cb{kbqdbnmrbm{ %mrs. <3 cld LS". <
Lnsrl d`{ m{qlks`{ oí{bk`{ cld q`clr cb{kbqdbnmrb` q|lcln cl{smkmr{l d`{ {bg|blnsl{:
) L{ q`sl{smc cld liqrl{mrb`.
) Em cl om{mr{l ln |n bnk|iqdbiblns` cld srmomjmc`r }|l clol l{smr qrlxbmilnslsbqbhbkmc` ln k`nxlnb` k`dlksbx` %rl{qls` md qrbnkbqb` cl sbqbkbcmc" {mnkb`nmc` k`n)h`ril m |nm rlgdm iénbim cl qr`q`rkb`nmdbcmc.
) N` {l k`nsliqdm dm q`{bobdbcmc cl l{smodlklr clslribnmcm{ {mnkb`nl{ %i|dsm{ clemolr ` rlc|kkbûn cl xmkmkb`nl{".
) Ln s`c` km{` clol gmrmnsbzmr{l dm clhln{m cld srmomjmc`r hrlnsl md ljlrkbkb` cl dm{hmk|dsmcl{ cb{kbqdbnmrbm{ %dm{ {mnkb`nl{ q`crín {lr biq|gnmcm{ ln s`c` km{` ln ld`rcln j|rb{cbkkb`nmd {`kbmd$ {blnc` ld qdmz` cl biq|gnmkbûn cl ?1 cém{ eíobdl{".
J|rb{qr|clnkbm
Ld SK$ ln {| rlbslrmcm j|rb{qr|clnkbm$ em rlk`n`kbc` }|l ld Clrlke` m dm bnsbibcmc l{ mqdbkm)
odl ln ld íiobs` cl dm{ rldmkb`nl{ dmo`rmdl{ srmomjmc`r)liqrl{mrb` %[SK 25?111". Qlr` n`{l srmsm cl |n clrlke` mo{`d|s`$ q|l{ clol cl k`nj|gmr{l k`n ld clrlke`$ q`r qmrsl cldliqrl{mrb`$ cl l{smodlklr ilkmnb{i`{ cl xbgbdmnkbm k`nsr`d qmrm k`iqr`omr }|l d`{ srmom) jmc`rl{ k|iqdln mclk|mcmilnsl k`n {|{ `odbgmkb`nl{ dmo`rmdl{ g|mrcmnc` ln {| mc`qkbûn mqdbkmkbûn dm clobcm k`n{bclrmkbûn m dm cbgnbcmc e|imnm$ k`i` l{smodlkl ld mrs. ?1 cldL{sms|s` cl d`{ Srmomjmc`rl{.
Mclií{$ dm Dl ==25?$ cl < cl im`$ {`orl ld Clrlke` md E`n`r$ dm Bnsbibcmc dm Qr`qbmBimgln$ qr`eéol ln {| mrs. 7:
< Ld mrs. <5 cld LS cb{q`nl d` {bg|blnsl:
=. D`{ srmomjmc`rl{ q`crín {lr {mnkb`nmc`{ q`r dm cbrlkkbûn cl dm{ liqrl{m{ ln xbrs|c cl bnk|iqdbiblns`{ dmo`rmdl{$
cl mk|lrc` k`n dm grmc|mkbûn cl hmdsm{ {mnkb`nl{ }|l {l l{smodlzkmn ln dm{ cb{q`{bkb`nl{ dlgmdl{ ` ln ld k`nxlnb`
k`dlksbx` }|l {lm mqdbkmodl.
?. Dm xmd`rmkbûn cl dm{ hmdsm{ dm{ k`rrl{q`ncblnsl{ {mnkb`nl{ biq|l{sm{ q`r dm cbrlkkbûn cl dm liqrl{m {lrín {bliqrl
rlxb{modl{ mnsl dm j|rb{cbkkbûn k`iqlslnsl. Dm {mnkbûn cl dm{ hmdsm{ grmxl{ i| grmxl{ rl}|lrbrí k`i|nbkmkbûn
l{krbsm md srmomjmc`r$ emkblnc` k`n{smr dm hlkem d`{ elke`{ }|l dm i`sbxmn.
;. N` {l q`crín biq`nlr {mnkb`nl{ }|l k`n{b{smn ln dm rlc|kkbûn cl dm c|rmkbûn cl dm{ xmkmkb`nl{ | `srm ibn`rm)kbûn cl d`{ clrlke`{ md cl{kmn{` cld srmomjmc`r ` i|dsm cl emolr.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 18/26
=5=5
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
/Dm |sbdbzmkbûn cl mqmrms`{ cl l{k|kem$ cb{q`{bsbx`{ ûqsbk`{ ` cl k|md}|blr `sr` ilcb`
qmrm ld k`n`kbiblns` cl dm xbcm énsbim cl dm{ qlr{`nm{ ` cl imnbhl{smkb`nl{ ` kmrsm{ qrbxm)
cm{ n` cl{sbnmcm{ m }|bln emgm |{` cl smdl{ ilcb`{$ m{é k`i` {| grmomkbûn$ rlgb{sr` ` rl)
qr`c|kkbûn /.
Ld SK {l em qr`n|nkbmc` ln cbxlr{m{ {lnslnkbm{ %[[SK 23=253$ =15=252$ =7==252$=?;=22?$ =;3=223 =7;=223" {`orl ld ljlrkbkb` cld q`clr cl cbrlkkbûn q`r qmrsl cld li)qrl{mrb` l{sbimnc` }|l:
/Ld ljlrkbkb` cl dm{ hmk|dsmcl{ `rgmnbzmsbxm{ cb{kbqdbnmrbm{ cld liqdlmc`r n`
q|lcl {lrxbr ln nbngún km{` m dm qr`c|kkbûn cl rl{|dsmc`{ bnk`n{sbs|kb`nmdl{$ dl{bx`{
cl d`{ clrlke`{ h|ncmilnsmdl{ cld srmomjmc`r’.
Q`r smns`$ ln nbngún km{`$ dm lub{slnkbm cl |n k`nsrms` cl srmomj` q`crí cmr d|gmr m dm x|dnl)rmkbûn cl d`{ clrlke`{ h|ncmilnsmdl{ cld srmomjmc`r $ ln ld km{` ln }|l dm k`db{bûn {l qr`)c|zkm lnsrl c`{ clrlke`{ h|ncmilnsmdl{$ clol mk|cbr{l md qrbnkbqb` cl qr`q`rkb`nmdbcmc$ d`}|l {|q`ncrí mnmdbzmr {b dm ilcbcm l{ mclk|mcm qmrm k`n{lg|br ld `ojlsbx` }|l {l qrlslncl$ {b n` lub{sl `srm ilcbcm }|l q|lcm mdkmnzmr ld ib{i` `ojlsbx` {bn qr`c|kbr smd rl{srbkkbûncld clrlke` %[SK ;7=225".
K`nc|ksm{ cld liqrl{mrb` k`n rldl)
xmnkbm qlnmd[|q|l{s` =:
Ld Sés|d` U cld KQ rlg|dm d`{ cldbs`{ k`nsrm dm bnsbibcmc$ dm qr`qbm bimgln dm bnxb`dmob)dbcmc cl c`ibkbdb`$ clnsr` cld k|md$ ln {| kmqés|d` =º$ ld mrs. =27.= KQ km{sbgm dm k`nc|k)sm cl m}|ld }|l {l mq`clrl cl qmqldl{$ kmrsm{$ iln{mjl{ cl k`rrl` ldlksrûnbk` `cl `sr`{ lhlks`{ qlr{`nmdl{ k`n ld hbn cl cl{k|orbr {lkrls`{ ` x|dnlrmr dm bnsbib)cmc cl `srm qlr{`nm. L{s` {|q`nl }|l ld liqrl{mrb` n` q`crí miqmrmr{l ln ld q`clr
cl cbrlkkbûn qmrm mkklclr m l{s`{ c`k|ilns`{ qrbxmc`{ cld srmomjmc`r.
[|q|l{s` ?:
Ld mrs. =27 KQ km{sbgm k`n dm{ qlnm{ cl qrb{bûn cl |n` m k|msr` mý`{ i|dsm cl c`kl mxlbnsbk|msr` il{l{ m }|blnl{ bnslrklqsln sldlk`i|nbkmkb`nl{ ` |sbdbkl mrsbhbkb`{sâknbk`{ cl l{k|kem$ srmn{ib{bûn$ grmomkbûn ` rlqr`c|kkbûn cld {`nbc` ` cl dmbimgln.
@sr`{ {|q|l{s`{:
Mclií{$ smiobân l{sín qlnmcm{ dm{ {bg|blnsl{ k`nc|ksm{:
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 19/26
=2=2
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
) Ld mq`clrmiblns`$ |sbdbzmkbûn ` i`cbhbkmkbûn$ ln qlrj|bkb` cl slrklr`$ clcms`{ rl{lrxmc`{ cl kmríkslr qlr{`nmd ` hmibdbmr cl `sr`$ }|l {l emddln rlgb{)srmc`{ ln hbkelr`{ ` {`q`rsl{ bnh`riísbk`{$ ldlksrûnbk`{ ` sldliísbk`{ ` ln
k|md}|blr `sr` sbq` cl mrkebx` ` rlgb{sr` qúodbk` ` qrbxmc`.) Dm qlnm cl qrb{bûn {lrí cl c`{ m kbnk` mý`{ {b {l cbh|ncln$ rlxldmn ` klclnm slrklr`{ d`{ cms`{ ` elke`{ cl{k|oblrs`{ ` dm{ biíglnl{ kmqsmcm{ m }|l{l rlhblrln d`{ núilr`{ mnslrb`rl{.
) [b l{s`{ elke`{ {l rlmdbzmn q`r dm{ qlr{`nm{ lnkmrgmcm{ ` rl{q`n{modl{ cl d`{ hbkelr`{$ {`q`rsl{ bnh`riísbk`{$ ldlksrûnbk`{ ` sldliísbk`{$ mrkebx`{ ` rl)gb{sr`{.
) K|mnc` d`{ elke`{ cl{krbs`{ mhlksln m cms`{ cl kmríkslr qlr{`nmd }|l rl)xldln dm bcl`d`gém$ rldbgbûn$ krllnkbm{$ {md|c$ `rbgln rmkbmd ` xbcm {lu|md `
dm xéksbim h|lrl |n iln`r cl lcmc ` |n bnkmqmz$ {l biq`ncrín dm{ qlnm{qrlxb{sm{ ln {| ibsmc {|qlrb`r.
) [b d`{ elke`{ {l rlmdbzmn k`n hbnl{ d|krmsbx`{$ {l biq`ncrín dm{ qlnm{ rl{)qlksbxmilnsl qrlxb{sm{ ln d`{ mqmrsmc`{ = md 3 cl l{sl mrsék|d` ln {| ibsmc {|)qlrb`r.
[b mclií{ mhlksmn m cms`{ cl d`{ ilnkb`nmc`{ ln ld mqmrsmc` < cl l{sl mrsék|d`$ dmqlnm m biq`nlr {lrí dm cl qrb{bûn cl k|msr` m {blsl mý`{.
Q`r d` }|l$ {b ld liqrl{mrb` rlmdbzm mdg|nm cl l{sm{ k`nc|ksm{$ lusrmdbibsínc`{l ln dm{
hmk|dsmcl{ }|l dl `s`rgm ld LS$ bnk|rrbrí ln rl{q`n{mobdbcmc qlnmd cl mk|lrc` k`n ldmrs. =27 KQ$ m }|l l{smrí x|dnlrmnc` ld clrlke` m dm bnsbibcmc cld srmomjmc`r.
K`nkd|{b`nl{
°Q|lcl ld srmomjmc`r |{mr ld k`rrl` ldlksrûnbk`
ln ld srmomj` ` mkklclr m Bnslrnls0
Ld bnkrlilns` cld |{` cld k`rrl` ldlksrûnbk` em cmc` d|gmr m }|l {lm |sbdbzmc` qmrmhbnl{ qlr{`nmdl{ clnsr` cld e`rmrb` dmo`rmd. L{sm qr`odliísbkm em {bc` rlk`gbcm q`rn|l{srm dlgb{dmkbûn j|rb{qr|clnkbm ií{ rlkblnsl.
Ld L{sms|s` cl d`{ Srmomjmc`rl{ l{smodlkl ln {| mrsék|d` < m" dm `odbgmkbûn oí{bkm cld`{ liqdlmc`{:
—... cl k|iqdbr k`n dm{ `odbgmkb`nl{ k`nkrlsm{ cl {| q|l{s` cl srmomj`$ cl k`nh`ribcmc
k`n dm{ rlgdm{ cl dm o|lnm hl k`n cbdbglnkbm.’
Q`r smns`$ [É l{sí qlribsbcm dm |sbdbzmkbûn q`r qmrsl cld srmomjmc`r$ ln ld íiobs` cl {|mksbxbcmc qr`hl{b`nmd$ cl dm s`smdbcmc cl d`{ ilcb`{ q|l{s`{ m {| cb{q`{bkbûn qmrm d`{hbnl{ qrlxb{s`{ q`r ld liqrl{mrb`.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 20/26
?1?1
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
Qlr` N@ QM_M HBNL[ QL_[@NMDL[$ d` }|l {|q`ncrí$ ln h|nkbûn cl dm grmxlcmccld bnk|iqdbiblns` q`r qmrsl cld srmomjmc`r$ dm q`{bobdbcmc cl mqdbkmr dm iíubim {mn)kbûn$ l{ clkbr ld cl{qbc`$ rlg|dmc` ln ld mrs. <3 L{sms|s` cl d`{ Srmomjmc`rl{.
M{é$ dm [S[J cl Imcrbc$ cl =8 cl `ks|orl cl =225$ k`n{bclrû qr`klclnsl ld cl{qbc` cl|n srmomjmc`r }|l {l k`nlksmom m Bnslrnls cl{cl ld `rclnmc`r cl {| `hbkbnm$ qmrm mk)klclr m qlrbûcbk`{$ qígbnm{ cl `kb` ` rlmdbzmr k`iqrm{.
Q`r {| qmrsl$ ln dm [S[J cl dm K`i|nbcmc Xmdlnkbmnm$ cl ?3 cl {lqsbliorl cl =228${l clkdmrm }|l:
—Ln {é ib{i`$ k`n{sbs|l bnhrmkkbûn cld qrbnkbqb` cl o|lnm hl }|l clol qrl{bcbr dm{ rl)
dmkb`nl{ dmo`rmdl{$ clcbkmr |n sbliq` cl {| srmomj` m hbnl{ qmrsbk|dmrl{$ m{é k`i` ld
|{` cl mqmrms`{ imslrbmdl{ cl liqrl{m %k`n d` }|l {|q`nl cl k`n{|i` cl lnlrgém$cl{gm{sl$ lsk." ln bnslrâ{ mjln` md cl dm lnsbcmc }|l d` mo`nm’.
Mclií{$ rl{|dsm biq`rsmnsl cldbibsmr ld k`nklqs` cl |{` mclk|mc` cld k`rrl`ldlksrûnbk` ln ld íiobs` cl dm liqrl{m qmrm cldbibsmr ld íiobs` cl dm rl{q`n{mobdbcmclusrmk`nsrmks|md cld liqrl{mrb`$ m }|l$ smd k`i` {l rlk`gl ln ld mrsék|d` =.21; cldKK$ ld liqrl{mrb` l{ rl{q`n{modl cl d`{ qlrj|bkb`{ km|{mc`{ q`r {|{ clqlncblnsl{$ln ld {lrxbkb` cl d`{ rmi`{$ ln }|l d`{ s|xblrmn liqdlmc`{$ ` k`n `km{bûn cl {|{ h|n)kb`nl{.
Dm mhbrimkbûn l{smodlkbcm mnslrb`rilnsl clol imsbzmr{l slnblnc` ln k|lnsm d` cb{)q|l{s` q`r dm rlkblnsl {lnslnkbm cld Srbo|nmd [|qrli`$ [mdm cl d` {`kbmd$ cl ?8 cl {lq)sbliorl cl ?117$ ln dm }|l slus|mdilnsl {l cb{q`nl }|l —… l{ nlkl{mrb` rlk`rcmr d`
}|l m {l cbj` {`orl dm lub{slnkbm cl |n eíobs` {`kbmd
glnlrmdbzmc` cl s`dlrmnkbm k`n kblrs`{ |{`{ qlr{`nm)
dl{ i`clrmc`{ cl d`{ ilcb`{ bnh`riísbk`{ cl k`)
i|nbkmkbûn hmkbdbsmc`{ q`r dm liqrl{m m d`{ srmomjm)
c`rl{.’ L{ clkbr$ ld qr`qb` Srbo|nmd [|qrli` ilnkb`)nm dm mklqsmkbûn cl }|l ld srmomjmc`r$ clnsr` cldqrbnkbqb` cl o|lnm hl cl |n |{` i`clrmc`$ q|lcm
|sbdbzmr d`{ ilcb`{ q|l{s`{ m cb{q`{bkbûn q`r qmrsl cl dm liqrl{m qmrm {| |{` qlr{`nmd.Me`rm obln$ cl bg|md h`rim ld qr`qb` Srbo|nmd emkl rlhlrlnkbm ln dm {lnslnkbm md elke`cl }|l l{ nlkl{mrb` k`nkrlsmr ln kmcm km{` k`nkrls` $ {lgún dm{ kbrk|n{smnkbm{$cûncl {l lnk|lnsrm ld déibsl lnsrl ld |{` mo|{bx` ld }|l n` l{ m{é k`n{bclrmc`.
°Q|lcl ld liqrl{mrb` rlg|dmr ld mkkl{` m dm{ SBK
ln {| liqrl{m0
[é. Ln dm ilcbmnm grmn liqrl{m {l clol krlmr |nm n`rimsbxm bnslrnm ln dm }|l {l
rlg|dl ld |{` cl Bnslrnls$ ld sldâh`n` clií{ ilcb`{ sâknbk`{ mhlksmc`{ m dm mksbxbcmc
Ld liqrl{mrb`clol rlg|dmr ld|{` cl dm{ SBKln {| li rl{m.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 21/26
?=?=
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
dmo`rmd$ q`nbânc`dm ln k`n`kbiblns` cl d`{ srmomjmc`rl{$ qmrm }|l dm mklqsln mkm)sln8.
L{sm{ qríksbkm{ qlribsbrín lnk|mcrmr dm lusln{bûn rlmd cld íiobs` cl rl{q`n{mobdbcmccld liqrl{mrb` hrlnsl m d`{ slrklr`{ qlrj|cbkmc`{ q`r ld |{` hrm|c|dlns` cl cbke`{ il)cb`{.
Dm{ qríksbkm{ cl{mrr`ddmcm{ q`r d`{ liqrl{mrb`{ emn {bc` mcibsbcm{ k`i` xídbcm{ q`rd`{ srbo|nmdl{ l{qmý`dl{$ kbsínc`{l$ m sés|d` cl ljliqd`$ dm {lnslnkbm cl =3 cl n`xbli)orl cl ?111 cld Srbo|nmd [|qlrb`r cl J|{sbkbm cl Kmsmd|ým ln dm }|l$ rlx`kmnc` dm {ln)slnkbm cld J|zgmc` cl d` [`kbmd$ {l mklqsmom k`i` qr`klclnsl ld cl{qbc` cl |n srm)omjmc`r }|l |{mom$ qmrm hbnl{ qrbxmc`{$ ld k`rrl` ldlksrûnbk` cl dm liqrl{m c|rmnsl lde`rmrb` dmo`rmd.
°Q|lcl ld liqrl{mrb` mkklclr md l}|bq` bnh`rií)
sbk` cld srmomjmc`r {bn x|dnlrmr {| clrlke` m dm
bnsbibcmc0
Dm{ qríksbkm{ |sbdbzmcm{ q`r d`{ liqrl{mrb`{ q|lcln ke`kmr k`n clrlke`{ h|ncmilnsm)dl{ cl d`{ srmomjmc`rl{$ k`i` q`r ljliqd` ld clrlke` m dm bnsbibcmc.
L{sm k`nhr`nsmkbûn cld clrlke` m dm bnsbibcmc cld srmomjmc`r k`n d`{ clrlke`{ cld li)qrl{mrb` l{ lumibnmcm ln dm {lnslnkbm cld Srbo|nmd [|qlrb`r cl Gmdbkbm cl ?= cl morbdcl =22<$ ln dm }|l ld J|zgmc`r rlk|lrcm }|l ld k`nsrms` cl srmomj` n` q|lcl k`n{b)clrmr{l k`i` |n sés|d` dlgbsbimc`r cl rlk`rsl{ ln ld ljlrkbkb` cl d`{ clrlke`{h|ncmilnsmdl{ }|l bnk|ioln md srmomjmc`r k`i` kb|cmcmn`$ ld k|md n` qblrcl {|k`ncbkbûn cl smd q`r bn{lrsmr{l ln ld íiobs` cl |nm `rgmnbzmkbûn qrbxmcm.
[bn liomrg`$ smiq`k` {l q|lcl `dxbcmr$ k`i` clkdmrm ld Srbo|nmd$ }|l dm bn{lrkbûn ln|nm `rgmnbzmkbûn mjlnm i`c|dm m}|ldd`{ clrlke`{ ln dm ilcbcm l{srbksmilnsl biqrl{)kbncbodl qmrm ld k`rrlks` `rclnmc` cl{lnx`dxbiblns` cl dm mksbxbcmc qr`c|ksbxm.
Qmrmdldmilnsl md clrlke` cld rl{qls` m dm bnsbibcmc cl d`{ srmomjmc`rl{$ ld L{sms|s`cl d`{ Srmomjmc`rl{ rlk`n`kl md liqrl{mrb` dm q`{bobdbcmc cl mc`qsmr dm{ ilcbcm{cl xbgbdmnkbm k`nsr`d }|l l{sbil ií{ `q`rs|nm{ qmrm xlrbhbkmr ld k|iqdbiblns` q`r
8 [lgún ld —L{s|cb` {`orl q`désbkm{$ eíobs`{ cl |{` k`nsr`d cl Bnslrnls k`rrl` ldlksrûnbk` ln dm{ qrbnkbqmdl{ liqrl)
{m{ l{qmý`dm{’$ ldmo`rmc` q`r ld BL[L QwK ln ?11?$ iln`{ cl dm ibsmc cl dm{ liqrl{m{ rlmdbzm l{sl k`nsr`d il)
cbmnc` |n qmks` q`r l{krbs` k`n d`{ srmomjmc`rl{ }|l cbgm d` }|l {é d` }|l n` q|lcln emklr d`{ liqdlmc`{ ln ld d|gmr
cl srmomj`.
Q`r k|l{sb`nl{ cl qr`c|ksbxbcmc ` q`r k`n{bclrmkb`nl{ âsbkm{ ` {biqdlilnsl q`r}|l d` lubgl dm {`kblcmc imsrbz. Qlr`
ld km{` l{ }|l ií{ cld 31, cl dm{ liqrl{m{ {|qlrxb{m dm nmxlgmkbûn cl {|{ liqdlmc`{ q`r Bnslrnls klrkm cld ?3,k`nsr`dm {|{ k`rrl`{ ldlksrûnbk`{.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 22/26
????
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
qmrsl cld srmomjmc`r cl {|{ `odbgmkb`nl{ clolrl{ dmo`rmdl{$ g|mrcmnc` ln {| mc`q)kbûn mqdbkmkbûn dm k`n{bclrmkbûn clobcm m dm cbgnbcmc e|imnm.
Qmrm ldd`$ k`n ld hbn cl n` xb`dmr d`{ clrlke`{ h|ncmilnsmdl{ cl d`{ srmomjmc`rl{$ {lk`n{bclrm }|l â{s`{ cloln k`n`klr mqr`omr$ k`n kmríkslr qrlxb`$ ld q`{bodlk`nsr`d q`r dm liqrl{m cl d`{ ilcb`{ q|l{s`{ m {| cb{q`{bkbûn qmrm ld cl{mrr`dd` cldm{ dmo`rl{ lnk`ilncmcm{$ q|cbânc`{l bnkd|br ln ld qr`qb` k`nsrms` dmo`rmd |nm iln)kbûn$ mcxbrsblnc` {`orl dm q`{bodl hb{kmdbzmkbûn$ mdlms`rbm$ cld k`nslnbc` cl d`{ k`rrl`{ldlksrûnbk`{ lnxbmc`{$ ` rlkbobc`{ q`r d`{ srmomjmc`rl{$ ln mqdbkmkbûn cl d`{ clrl)ke`{ rlk`n`kbc`{ md liqrl{mrb` q`r ld L{sms|s` cl d`{ Srmomjmc`rl{.
Em{sm ld i`ilns`$ d`{ ilcb`{ bnh`riísbk`{ lrmn l}|bqmrmc`{$ q`r mnmd`gém$ m dm sm}|b)ddm cld liqdlmc`$ }|lcmnc` {| íiobs` cl qr`slkkbûn miqmrmc` ln d` l{sbq|dmc` ln ld
mrs. =5 cld L{sms|s` cl d`{ Srmomjmc`rl{$ {bn liomrg` l{sm k`ncbkbûn kmiobm cl{cl dm[lnslnkbm cld Srbo|nmd [|qrli` cl ?8 cl {lqsbliorl cl ?117$ |nbhbkmc`rm clc`ksrbnm$ }|l lnj|bkbmom ld sbq` mdkmnkl cld k`nsr`d }|l ld liqrl{mrb` ljlrkl {`orll{s`{ ilcb`{ bnh`riísbk`{.
Ld srmomjmc`r mhlksmc` lrm ld cbrlks`r glnlrmd cl |nm liqrl{m$ k`nsrm ld }|l {l s`im)r`n ilcbcm{ cb{kbqdbnmrbm{ srm{ lnk`nsrmr{l ln {| `rclnmc`r qlr{`nmd$ }|l {l |obkmomln |n cl{qmke` {bn ddmxl {bn nbng|nm ilcbcm dûgbkm cl k`nsr`d cl mkkl{`$ kblrs`{xbr|{ bnh`riísbk`{ }|l emoémn lnsrmc` ln ld l}|bq` srm{ dm nmxlgmkbûn q`r qígbnm{ q`)k` {lg|rm{$ k`iqr`oínc`{l$ grmkbm{ md rlgb{sr` cl mnsbg|`{ mkkl{`{$ }|l {l emoémn
rlmdbzmc` mkkl{`{ cl{kmrgm{ cl{cl n|ilr`{m{ qígbnm{ cl k`nslnbc` q`rn`gríhbk`.
L{sl k`nsr`d {l rlmdbzû {bn dm qrl{lnkbm cld srmomjmc`r ` cl k|md}|blr rlqrl{lnsmnsl{bncbkmd$ h|lrm cld e`rmrb` cl srmomj` cld klnsr` dmo`rmd$ bnk|iqdblnc` d` cb{q|l{)s` ln ld mrs. =5 cld LS.
D`{ cms`{ rlkmomc`{ h|lr`n x`dkmc`{ cbrlksmilnsl m |n cb{q`{bsbx` cl mdimklnmibln)s` q`rsísbd l biqrl{`{ ln h`rims` qmqld. [b obln$ dm kmqsmkbûn cl dm{ lxbclnkbm{ {l ebz`{bn dm qrl{lnkbm cld liqdlmc` mhlksmc` ` cl k|md}|blr `sr` sbq` cl sl{sbg`{ k`i` qlrb)s`{ ` rlqrl{lnsmnsl{ {bncbkmdl{$ ld cb{q`{bsbx` \[O k`n d`{ hbkelr`{ m{é k`i`$ dm rldm)
kbûn cl qígbnm{$ h|lr`n ddlxmc`{ ií{ smrcl m |n n`smrb` qmrm {| k|{s`cbm.
L{sl ib{i` qr`kl{` {l rlqbsbû q`{slrb`rilnsl$ m ln qrl{lnkbm cl d`{ rlqrl{lnsmnsl{{bncbkmdl{.
M k`nsbn|mkbûn$ {bg|blnc` ld qr`qb` slus` cl dm {lnslnkbm$ {l cl{krboln kmcm |n` cld`{ q|ns`{ cl dm ib{im:
M. Nms|rmdlzm cl d`{ ilcb`{ bnh`riísbk`{. Dm {lnslnkbm l{smodlkl dm nms|rmdlzm cldl}|bq` bnh`riísbk` k`i` |n ilcb` qr`qblcmc cl dm liqrl{m$ {|jls` q`r smns` m dm{q`sl{smcl{ cl k`nsr`d hbjmcm{ ln ld mrs. ?1.; cld L{sms|s` cl d`{ Srmomjmc`rl{ n` m dm{
cld mrs.=5.; cld ib{i` k|lrq` dlgmd$ }|l rlg|dm dm q`{bobdbcmc cl rlmdbzmr rlgb{sr`{ {`)orl dm qlr{`nm cld srmomjmc`r lhlks`{ qmrsbk|dmrl{$ k|mnc` {lmn nlkl{mrb`{ qmrm dm
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 23/26
?;?;
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
qr`slkkbûn cld qmsrbi`nb` liqrl{mrbmd cld cl d`{ clií{ srmomjmc`rl{ cl dm liqrl{m$clnsr` cld klnsr` cl srmomj` ln e`rm{ cl srmomj`.
[b obln$ smns` dm qlr{`nm cld srmomjmc`r k`i` {|{ lhlks`{ qlr{`nmdl{$ bnkd|bcm {| sm}|b)ddm$ h`rimn qmrsl cl dm l{hlrm qrbxmcm cl m}|âd$ }|lcmnc` q`r smns` {|jls`{ m d` l{sm)odlkbc` ln ld mrs. =5 cld L{sms|s` cl d`{ Srmomjmc`rl{. N` `k|rrl d` ib{i` k`n d`{ il)cb`{ bnh`riísbk`{ }|l$ k`i` s`c`{ d`{ clií{ ilcb`{ cl dm liqrl{m$ {l hmkbdbsmn mdsrmomjmc`r qmrm |sbdbzmrd`{ ln ld k|iqdbiblns` cl dm qrl{smkbûn dmo`rmd $ d` }|l bi)qdbkm }|l l{m |sbdbzmkbûn }|lcm clnsr` cld íiobs` cld q`clr cl xbgbdmnkbm cld li)qrl{mrb` rlg|dmc` ln ld mrsék|d` ?1.; cld L{sms|s` cl d`{ Srmomjmc`rl{.
Smd k`i` cbkl dm qr`qbm {lnslnkbm —… dm{ ilcbcm{ cl k`nsr`d {`orl d`{ ilcb`{ bn)
h`riísbk`{ q|l{s`{ m cb{q`{bkbûn cl d`{ srmomjmc`rl{ {l lnk|lnsrmn$ ln qrbnkbqb`$ cl)
nsr` cld íiobs` n`rimd cl l{`{ q`clrl{: ld `rclnmc`r l{ |n bn{sr|ilns` cl qr`c|kkbûn cld }|l l{ sbs|dmr ld liqrl{mrb` /k`i` qr`qblsmrb` ` q`r `sr` sés|d`/ â{sl sblnl$ q`r
smns`$ hmk|dsmcl{ cl k`nsr`d cl dm |sbdbzmkbûn$ }|l bnkd|ln dûgbkmilnsl {| lumiln. Q`r
`srm qmrsl$ k`n ld `rclnmc`r {l ljlk|sm dm qrl{smkbûn cl srmomj` $ ln k`n{lk|lnkbm$ ld
liqrl{mrb` q|lcl xlrbhbkmr ln âd {| k`rrlks` k|iqdbiblns`$ d` }|l n` {|klcl ln d`{
{|q|l{s`{ cld mrsék|d` =5…’.
Q`r smns`$ n` l{ q`{bodl mqdbkmr nb cbrlksm nb mnmdûgbkmilnsl ld mrsék|d` =5 cld L{sms|s`cl d`{ Srmomjmc`rl{ md km{` cld l}|bq` bnh`riísbk`.
Ln k|md}|blr km{`$ k`i` m {l em bncbkmc`$ ld |{` cl dm{ elrrmiblnsm{ ilcb`{q|l{s`{ m cb{q`{bkbûn cld srmomjmc`r qmrm ld k|iqdbiblns` cl {|{ smrlm{ l{sín {`ilsb)c`{ m kblrs`{ |{`{ qmrsbk|dmrl{ cld srmomjmc`r$ }|l {`n emobs|mdl{ l{sín s`dlrmc`{{bliqrl }|l n` rl{|dsln mo|{bx`{. Ln k|md}|blr km{`$ l{sm q`{bobdbcmc cl |{` qmrmhbnl{ qmrsbk|dmrl{ glnlrm |nm luqlksmsbxm cl bnsbibcmc$ }|l clol {lr ln k|md}|blr km{`k`n{bclrmcm.
Ln rldmkbûn k`n l{sm luqlksmsbxm cl bnsbibcmc$ {l clol bncbkmr }|l dm qr`qbm {lnslnkbmmkdmrm }|l ld elke` cl }|l ld l}|bq` {l lnk`nsrmrm ln |n cl{qmke` {bn nbngún sbq` clilcbcm cl k`nsr`d cl mkkl{` hé{bkm }|l ld `rclnmc`r smiq`k` k`nsmrm k`n ilcbcm{
cl qr`slkkbûn dûgbkm{ }|l biqbcblrmn ld dborl mkkl{` md ib{i`$ n` biqdbkm }|l ld srmom) jmc`r mklqsmrm k`n ldd` dm q`{bobdbcmc cl |n mkkl{` m dm bnh`rimkbûn k`nslnbcm ln {|`rclnmc`r$ nb {|q`nl |n `o{sík|d` qmrm dm clobcm qr`slkkbûn cl {| bnsbibcmc.
O. Nlkl{bcmc cl k`nsr`d cl d`{ ilcb`{ bnh`riísbk`{. Dm qr`qbm {lnslnkbm j|{sbhbkmd`{ i`sbx`{ q`r d`{ }|l glnârbkmilnsl l{ rmz`nmodl ld mkkl{` k`nsr`d m d`{ ilcb`{bnh`riísbk`{ cb{q|l{s`{ q`r dm liqrl{m:
) Ln qrbilr d|gmr$ ld liqrl{mrb` sblnl |nm q s̀l{smc glnlrmd qmrm k`nsr`dmr }|l {l
k|iqdln dm{ dmo`rl{ m{bgnmcm{ m kmcm |n` cl d`{ srmomjmc`rl{$ bnkd|lnc` ld |{`
}|l {l emkl cl d`{ ilcb`{ cl qr`c|kkbûn$ k`i` {`n d`{ ilcb`{ bnh`riísbk`{.
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 24/26
?3?3
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
) Q`r dm nlkl{bcmc cl k``rcbnmr gmrmnsbzmr dm k`nsbn|bcmc cl dm mksbxbcmc dmo`rmd ln
d`{ {|q|l{s`{ cl m|{lnkbm{ cl d`{ srmomjmc`rl{.
) Q`r dm qr`slkkbûn cld {b{slim bnh`riísbk` cl dm liqrl{m.
) Q`r dm qrlxlnkbûn cl rl{q`n{mobdbcmcl{ }|l qmrm dm liqrl{m q|cblrmn clrbxmr smi)
obân mdg|nm{ h`rim{ bdékbsm{ cl |{` hrlnsl m slrklr`{.
K. Xmdbclz cld k`nsr`d rlmdbzmc` {`orl d`{ ilcb`{ bnh`riísbk`{. Clrbxmc` cl dmbnkd|{bûn cl d`{ ilcb`{ bnh`riísbk`{ k`i` |nm elrrmiblnsm cl srmomj` {|jlsm md k`nsr`dliqrl{mrbmd l{smodlkbc` ln ld mrs. ?1.; cld L{sms|s` cl d`{ Srmomjmc`rl{$ dm {lnslnkbmlnsrm m xmd`rmr d`{ rl}|b{bs`{ ` lubglnkbm{ }|l clol k|iqdbr dm bn{qlkkbûn cl d`{ il)cb`{ bnh`riísbk`{ cl dm liqrl{m.
m. Nlkl{bcmc cl j|{sbhbkmkbûn ` emobdbsmkbûn l{qlkéhbkm qmrm ld k`nsr`d. N` {l lubgl|nm j|{sbhbkmkbûn qmrsbk|dmr qmrm ddlxmr m kmo` ld k`nsr`d cl d`{ ilcb`{ bnh`riísbk`{$ m}|l dm dlgbsbibcmc cl l{l k`nsr`d clrbxm cld kmríkslr cl bn{sr|ilns` cl qr`c|kkbûn }|lsblnl ld ilcb` bnh`riísbk`$ ln d`{ sâribn`{ l{smodlkbc`{ q`r ld mrs. ?1.; cld L{sms|s` cld`{ Srmomjmc`rl{.
Smd k`i` clslribnm dm qr`qbm {lnslnkbm$ —ld liqrl{mrb` sblnl }|l k`nsr`dmr ld |{` cld
`rclnmc`r$ q`r}|l ln âd {l k|iqdl dm qrl{smkbûn dmo`rmd $ q`r smns`$ em cl k`iqr`omr
{b {| |{` {l mj|{sm m dm{ hbnmdbcmcl{ }|l d` j|{sbhbkmn$ m }|l ln `sr` km{` l{smrém rlsrb)
o|lnc` k`i` sbliq` cl srmomj` ld clcbkmc` m mksbxbcmcl{ lusrmdmo`rmdl{’.
o. Q`{bodl x|dnlrmkbûn cl dm cbgnbcmc cld srmomjmc`r. Ln {lg|nc` d|gmr$ dm lubgln)kbm cl rl{qlsmr dm cbgnbcmc e|imnm cld srmomjmc`r ln k|md}|blr k`nsr`d n` l{ |n rl}|b){bs` l{qlkéhbk` cl d`{ rlgb{sr`{ cld mrsék|d` =5$ q|l{ l{sm lubglnkbm l{ glnlrmd qmrms`cm{ dm{ h`rim{ cl k`nsr`d liqrl{mrbmd$ k`i` {l mcxblrsl m qmrsbr cl dm qr`qbm rlcmk)kbûn cld mrsék|d` ?1.; cld L{sms|s` cl d`{ Srmomjmc`rl{: —…ld liqrl{mrb` q`crí mc`qsmr
dm{ ilcbcm{ }|l l{sbil ií{ `q`rs|nm{ cl xbgbdmnkbm k`nsr`d qmrm xlrbhbkmr ld k|iqdb)
iblns` q`r ld srmomjmc`r cl {|{ `odbgmkb`nl{ clolrl{ dmo`rmdl{$ g|mrcmnc` ln {|
mc`qkbûn mqdbkmkbûn dm k`n{bclrmkbûn clobcm m {| cbgnbcmc e|imnm slnblnc` ln
k|lnsm dm kmqmkbcmc rlmd cl d`{ srmomjmc`rl{ cb{ibn|bc`{$ ln {| km{`…’.
Dm qr`qbm {lnslnkbm mhbrim }|l ln ld km{` k`nkrls` dm m|{lnkbm cld srmomjmc`r {|)q`ncrí |nm x|dnlrmkbûn cl {| cbgnbcmc —… ln s`c` km{`$ em }|l mkdmrmr }|l ld elke`
cl }|l ld srmomjmc`r n` l{sâ qrl{lnsl ln ld k`nsr`d n` l{ ln {é ib{i` |n ldlilns` }|l
q|lcm k`n{bclrmr{l k`nsrmrb` m {| cbgnbcmc…’.
k. _lmdbzmkbûn cld rlgb{sr` h|lrm cld l{qmkb` e`rm{ cl srmomj`. Dm lubglnkbm cl}|l dm bn{qlkkbûn {l qrmksb}|l ln ld klnsr` cl srmomj` ln dm{ e`rm{ cl srmomj` sblnl{lnsbc` ln ld imrk` cld mrsék|d` =5$ }|l {l rlhblrl m hmk|dsmcl{ liqrl{mrbmdl{ }|l$ q`r
{| kmríkslr luklqkb`nmd$ cl emklr{l h|lrm cld klnsr` cld e`rmrb` cl srmomj`$ `s`rgmr)émn m dm liqrl{m |nm{ hmk|dsmcl{ cl q`dbkém qrbxmcm k`iqdlsmilnsl cl{qr`q`rkb`nm)
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 25/26
8/7/2019 Guía sobre la utilización de las tecnologías de la información en el ámbito laboral
http://slidepdf.com/reader/full/guia-sobre-la-utilizacion-de-las-tecnologias-de-la-informacion-en-el-ambito 26/26
Bn{sbs|s`Nmkb`nmdclSlkn`d`gém{cldmK`i|nbkmkbûn
k`nsr`dl{ qrlxb{s`{ qmrm l{m |sbdbzmkbûn qmrm gmrmnsbzmr dm qlrimnlnkbm cld {lrxb)
kb`…’.
Dm {lnslnkbm mk|cl md qrbnkbqb` cl o|lnm hl$ qdmnslmnc` k`i` {`d|kbûn m l{sm kbrk|n{)smnkbm }|l ld liqrl{mrb` clolrí l{smodlklr$ k`i` m {l bncbkmom mnslrb`rilnsl lnl{sm g|ém$ |nm{ n`rim{ cl |{` cl d`{ ilcb`{ bnh`riísbk`{ cl dm liqrl{m$ }|l {lcmrín m k`n`klr cl imnlrm lhlksbxm m d`{ srmomjmc`rl{ ln dm }|l {l clhbnbrí:
)\{`{ qr`ebobc`{ qlribsbc`{.
)Sbq`{ cl k`nsr`dl{ l{smodlkbc`{ q`r qmrsl cld liqrl{mrb`.
)Kmrmkslré{sbkm{ cl d`{ k`nsr`dl{ biq|l{s`{.
M{é q|l{$ {b mún m{é ld srmomjmc`r |sbdbzm d`{ ilcb`{ bnh`riísbk`{ bnk|iqdblnc` l{sm{n`rim{ cl |{`$ n` q|lcl lnslnclr{l k`i` x|dnlrmcm nbng|nm luqlksmsbxm cl qrbxmkb)cmc.
—…Cl l{sm imnlrm$ {b ld ilcb` {l |sbdbzm qmrm |{`{ qrbxmc`{ ln k`nsrm cl l{sm{ qr`eb)
obkb`nl{ k`n k`n`kbiblns` cl d`{ k`nsr`dl{ ilcbcm{ mqdbkmodl{$ n` q`crí lnslnclr)
{l }|l$ md rlmdbzmr{l ld k`nsr`d$ {l em x|dnlrmc` /|nm luqlksmsbxm rmz`nmodl cl bnsbib)
cmc/ ln d`{ sâribn`{ }|l l{smodlkln dm{ {lnslnkbm{ cld Srbo|nmd L|r`ql` cl Clrlke`{
E|imn`{ cl ?< cl j|nb` cl =227 %km{` Emdh`rc" ; cl morbd cl ?117 %km{` K`qdmnc"$
qmrm xmd`rmr dm lub{slnkbm cl |nm dl{bûn cld mrsék|d` 5 cld K`nxlnb` L|r`ql` qmr dm qr`)
slkkbûn cl d`{ clrlke`{ e|imn`{…’.
Dm {lnslnkbm hbnmdilnsl mhbrim }|l ln k|md}|blr km{`$ ld mdkmnkl cl dm luqlksmsbxm clbnsbibcmc krlmcm n` mhlksm {`dmilnsl md l}|bq` bnh`riísbk`$ {bn` m s`cm{ dm{ k`i|nb)kmkb`nl{ }|l lnsrmn {mdln cl â{sl m d`{ mrkebx`{ qlr{`nmdl{ cld srmomjmc`r$ bn)kd|ânc`{l d`{ hbkelr`{ sliq`rmdl{ }|l h|lr`n d`{ }|l qlribsblr`n k`n`klr ld sbq` clqígbnm{ }|l emoém xb{bsmc` ld liqdlmc` }|l |sbdbzmom ld l}|bq` ln k|l{sbûn q`r dm qr`)qbm nms|rmdlzm cl l{s`{ hbkelr`{.Smd k`i` l{smodlkl dm {lnslnkbm cl ; cl morbd cl?117 cld Srbo|nmd L|r`ql` cl Clrlke`{ E|imn`{$ k|mnc` {lýmdm }|l l{sín bnkd|bc`{ln dm qr`slkkbûn cld mrsék|d` 5 cld K`nxlnb` L|r`ql` cl clrlke`{ e|imn`{ /dm bnh`r)
imkbûn clrbxmcm cld {lg|biblns` cld |{` qlr{`nmd cl Bnslrnls/ l{ }|l l{`{ hbkelr`{q`cémn k`nslnlr cms`{ {ln{bodl{ ln `rcln m dm bnsbibcmc$ ln dm ilcbcm }|l q`cémn bn)k`rq`rmr bnh`rimkb`nl{ rlxldmc`rm{ {`orl clslribnmc`{ m{qlks`{ cl dm xbcm qrbxmcm%bcl`d`gém$ ̀ rblnsmkbûn {lu|md$ mhbkb`nl{ qlr{`nmdl{$ lsk".