Augeo Membership presentation 2016
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Transcript of Augeo Membership presentation 2016
Proprietary & Confidential | 1
INCREASE MEMBER ENROLLMENT & DRIVE REVENUE,
RETENTION & CONTINUITY
Wholesale Membership Platform
Ready-to-go wholesale programs
Custom enhanced wholesale programs
Lifestyle programs
Premium programs
Proprietary & Confidential | 2
SERVING FORTUNE 50-1,000 and local and regional businesses
INDUSTRIES SERVEDfinancial services, home improvement,
insurance, food service, sports, retail,
distribution, publishing, telecommunications and
pharmaceuticals
AUGEO AT A GLANCE
1,200+active loyalty
programs in market
in over 55 countries
30,000+card-linked offers at
retail locations
nationwide
15+years managing
loyalty programs
12,000,000+end users with over 33
billion points on file
NATIONAL OFFICES
Headquarters
St. Paul, MN
Scottsdale, AZ
Naperville, IL
Dover, NH
New York, NY
Ronkonkoma, NY
Roswell, GA
Proprietary & Confidential | 3
CORE PLATFORMSdriven by hundreds of international & national clients
EMPLOYEE RECOGNITION
Employee incentive solutions deployed with unique contest functionality, game mechanics and custom mobile platforms. Award redemption options including e-gift cards, merchandise and custom catalogs.
FINANCIAL INSTITUTION LOYALTY
Enterprise loyalty strategies with customized solutions providing comprehensive rewards, earn and burn opportunities and merchant-funded programs supporting card-linked offers both in-store and online.
CARD-LINKED OFFERS
National, regional and local offers are
linked directly to a sponsoring payment
card or consumers can add a payment
card of their choice and earn cash back or
bonus points both in-store and online.
CUSTOMER LOYALTY
B2B & B2C programs designed to elevate
overall engagement and strengthen your
relationship with your customers.
INSURANCES
Access for employers and associations to
offer enhanced health, auto, home and life
insurance and other financial products and
services without added cost or
administration.
MEMBERSHIP BENEFITS
Access to over 200,000 local, regional and
national offerings, partners and discounts,
we package various programs that are
customized to meet specific industry,
client and consumer objectives.
AGENCY
Develops and executes comprehensive
marketing campaigns, product inception
ideas and optimize programs with web,
tablet, mobile and interactive
communications, photo and video
production and social media efforts.
Proprietary & Confidential | 4Proprietary & Confidential | 4
ENGAGEMENT SOLUTIONS FOR LEADING NATIONAL BRANDS
Creating engaged communities and enhancing brand loyalty for more than 15 years. The consumer engagement programs we craft are visual, digital, interactive, social, mobile and successful.
Proprietary & Confidential | 5Proprietary & Confidential | 5
AUGEO’S EXPERIENCE FOSTERS INNOVATION ACROSS MARKETS
Augeo's work on new and innovative platforms allows us to implement leading innovations in our financial institution loyalty products and be first in market with new program features.
Proprietary & Confidential | 6
MEMBERSHIP ENGAGEMENT LEVERAGING CURRENT TRENDS
Our breadth of platforms and functionality
enable inventive and tailored approaches to
loyalty subscription programs.
All programs leverage:
• Benefits network
• Social and traditional points chassis
• Customer support
• Billing services
• Mobile technologies
Proprietary & Confidential | 7
DRIVE REVENUE WITH UNIQUE OPPORTUNITIES
Increased transaction frequency & value
Better customer retention
Greater brand affinity & increased loyalty
Competitive advantage created by increased product differentiation
New revenue sources from upsell
Proprietary & Confidential | 8Proprietary & Confidential | 8
READY-TO-GO WHOLESALE PACKAGES
• Deployment ready• Quick-to-market solution• Custom branded• Distinctive visual approach
created by a team of designers, copywriters and interactive developers
Proprietary & Confidential | 9
CUSTOM WHOLSALE PACKAGES
Proprietary & Confidential | 10Proprietary & Confidential | 10
LIFESTYLE PACKAGES
• Deals• National and local offers
• Insurance savings
• Earn Koiyn• Gaming
• Voting
• Photo contests
• Redeem Koiyn• Quarterly sweepstakes
• Monthly auctions
• Gift cards
• Merchandise
Proprietary & Confidential | 11
Product & Benefits
Fulfillment
Marketing
Acquisition &
EnrollmentServicing
Reporting
IT Infrastructure
COMPREHENSIVE SUPPORT
Proprietary & Confidential | 12
WELLNESS
Alternative Wellness
Anytime Fitness
Hearing aids
Chiropractic services
Telemedicine
Contact lenses
Dental plan
Diabetic supplies
Fitness network
Health information library
Hospital network
Mail order prescription plan
Mail order hearing instruments
Mail order pharmacy
Medical supplies & equipment
Medical evacuation
Medical record storage
Oral Care Program
Network pharmacy
Nurse hotline
Nursing home care
Online fitness & nutrition center
Online health manager
Online physicians
Physician referral program
Podiatry services
Prescription delivery
Senior answers
Vision plan
LIFESTYLE, TRAVEL &
ENTERTAINMENT
Airfare booking platform
Resort vacation platform
Hotel booking platform
Cruse center
Vacation packages
Budget truck rental
FTD flowers & gifts
Online farmer’s market
Gourmet foods
Grocery coupon book
Discount moving & storage
Grocery coupons
Restaurant coupons
Pet care
Pet drug card
PODS storage discounts
SpaFinder gift certificates
Magazine subscriptions
Movie tickets
Theme park coupons
Alarm systems
Lawn care
Cleaning services
Discounted dining
Auto rental
Personal concierge
Park Ride Fly USA
ID PROTECTION & LEGAL
SERVICES
ID monitoring
ID risk scores
ID restoration services
Identity theft insurance
Family legal plan
Finance tools
Financial counseling
Personal finance resources
Tax hotline
Credit card theft guarantee
Home deductible reimbursement
Small business legal plan
Small business tax advice
AUTOMOBILE
Emergency roadside assistance
Auto care savings plan
Mechanic hotline
Auto service, tires & wheels
Discount tires & rims
New auto quotes & purchasing
Used auto quotes
SHOPPING
Discount merchandise
Lowest price guarantee
Extended warranty plan
Local merchant network
Cash Rebates Mall
DISCOUNTED GIFT CARDS
Over 200 name brand gift cards to choose from
including:
AMC Theaters Gold
Experience Tickets
Barnes & Noble
Dave & Busters
The Sports Authority
Foot Locker
Lowes Home Improvement
Auto Zone
CVS Pharmacy
Staples
LOCAL MERCHANT NETWORK
Automotive
Beauty
Business & Office
Clothing
Computers & Electronics
Dry Cleaner
Education
Entertainment & Recreation
Financial Services
Fitness & Wellness
Food & Dining
Health & Medical Services
Home Services & Contractors
Insurance
Legal Services
Party, Event & Wedding Services
Pet Services
Professional
Real Estate Services
Retail
Sports
Tax services
Travel
CHOOSE FROM HUNDREDS OFPRODUCTS, SERVICES & OFFERS
Proprietary & Confidential | 13Proprietary & Confidential | 13
ONBOARDING & FULFILLMENT
• Fulfillment materials are
mailed within 2 business
days of new membership
notification.
• The materials can be
completely custom or our
standard ready-to-go
materials.
Proprietary & Confidential | 14
Marketing support
Website
E-mail campaigns
Online advertising
Print collateral
Social media
Direct mail
Media advertising
Retail promotions
REFINED IMPLEMENTATION PROCESS
Best practices from 100’s of programs
Discovery
6Requirements
6UI Design
6Technology Development
6Testing/QA
6Marketing Support
6Deployment
6Evaluation/refinement
Proprietary & Confidential | 15
PROVEN TECHNOLOGY
Tested by millions of transactional events
• Front and back end IT development capabilities
• Decades of experience in programming and software engineering
• Applications designed to be customizable to clients needs
• All core software and systems developed and maintained in-house
• State of the industry hardware and software systems
• Ability to receive and transmit data via FTP, direct connection, as well as various media formats
• Redundant and secure hardware and storage systems
15
Proprietary & Confidential | 16
TECHNOLOGY SUPPORT
Pre & post launch
• Membership acquisition software and logic
• Membership information database set-up and management
• Compliance (e.g. PCI, PA-DSS, ISO)
• Adherence to security requirements in your infrastructure
• Website development
• Network configuration
• Scheduled maintenance
• Monitoring, support and problem management of technology
• Business continuity planning and disaster recovery
• Data back-up and archiving
Proprietary & Confidential | 17
MARKETING & CREATIVE SERVICES
Print, Web, Mobile, Movies, Email, Social Media, Games & Public Relations
Proprietary & Confidential | 18
RESPONSIVE CUSTOMER SERVICE
Phone, online, email support
• Dedicated IVR and web based information systems
• 24/7 live customer service
• Highly trained on all membership programs
• Structured with team leaders, supervisors to assure rapid
escalation/resolution
• Internal quality monitoring and coaching
• Standards of performance
Average speed to answer
85% of calls within
11 seconds
90% of calls within 45
seconds
90% 85%
Proprietary & Confidential | 19
Integrated
complementary skills
Dedicated Account Director
Program Design
Software Development
Project Manager
Marketing Strategist
Integration Manager
Business Analyst
Engagement Engineer
Website Developers
Front-End UI Designer
Back-end Developer
Creative Copy Writers and Designers
Application Architects
Enterprise Architect
Hardware Engineer
Tech Support Team
Performance Analyst
EXTENSIVE TEAM
Wide range of experience
• Dedicated Account Director
• Every Augeo Membership Program benefits from dedicated staff
knowledgeable about every aspects of your particular program
• Guidance on program design practices consultation
• Revenue opportunity exploration management
• Evaluation, analysis and recommended improvement
Proprietary & Confidential | 20
THANK YOU
We stand by ready and eager to begin work on your behalf.
David Carlson
1.800.657.8309