Post on 09-Apr-2018
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SUBMITTED TO:SUBMITTED TO:
SIR: MUHAMMAD SALEEMSIR: MUHAMMAD SALEEM
PREPARED BY:PREPARED BY:
FARYAL SHAHIDFARYAL SHAHID RAAFIA HAFEEZRAAFIA HAFEEZ
SIDRA SIDDIQUISIDRA SIDDIQUI
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TERM REPORTTERM REPORT
FUNCTIONS OFFUNCTIONS OF
MANAGEMENT.!!MANAGEMENT.!!
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COMPANYS NAME:COMPANYS NAME:
GLAXO SMITHGLAXO SMITHKLINE (GSK)KLINE (GSK)
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ABOUTABOUT
GLAX
OSMITHKLINE(GSK)GLAX
OSMITHKLINE(GSK)
GSK is a world leading researchGSK is a world leading research
based pharmaceutical companybased pharmaceutical company
with a powerful combination ofwith a powerful combination of
skills & resources that provideskills & resources that providea platform for delivering stronga platform for delivering strong
growth in todays rapidly changinggrowth in todays rapidly changing
healthcare environment.healthcare environment.
GSK also has leadership in four majorGSK also has leadership in four major
therapeutic areas:therapeutic areas:
ANTIANTI--INFENTIVEINFENTIVE
CENTRAL NERVOUS SYSTEM(CNS)CENTRAL NERVOUS SYSTEM(CNS)
RESPIRATORY SYSTEMRESPIRATORY SYSTEM
GASTROGASTRO--INTESTINALINTESTINAL
GSK is the leader in the important areas of VACCINES..GSK is the leader in the important areas of VACCINES..
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THE WORLD OF GSKTHE WORLD OF GSK
GSK employs over 99,000 people in 114 countries.GSK employs over 99,000 people in 114 countries.
GSK manufactures over 4 billion packs per year inGSK manufactures over 4 billion packs per year in28,000 different presentations which are then supplied to28,000 different presentations which are then supplied to
over 160 countries.over 160 countries. GSK currently make more than 100 prescriptionGSK currently make more than 100 prescription
medicines and vaccines.medicines and vaccines.
Every second GSK distributes more than 32 doses ofEvery second GSK distributes more than 32 doses ofvaccines.vaccines.
GSK global HIV/AIDS education & prevention initiativeGSK global HIV/AIDS education & prevention initiativesupport programs in 21 countries.support programs in 21 countries.
GSK is the global leaders in respiratory , antiGSK is the global leaders in respiratory , anti--viralviral
& vaccines& vaccines
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MAJOR PRODUCTSMAJOR PRODUCTS
OFOF
GSKGSK IODEXIODEX
DISPRINDISPRIN
AMOXILAMOXIL
AUGMENTINAUGMENTIN
POLYFAXPOLYFAX CICATRIN POWDERCICATRIN POWDER
DERMOVATE CREAMDERMOVATE CREAM
PANADOLPANADOL
PANADOL CFPANADOL CF
PONSTANPONSTAN
CALPOL CFCALPOL CF BETNOVATE CREAMBETNOVATE CREAM
BETNASOL (N)BETNASOL (N)
ZENTACZENTAC
VENTOLINVENTOLIN
HORLICKSHORLICKS
MACLEANSMACLEANS AQUAFRESHAQUAFRESH
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ManagementManagement
Management is the process ofManagement is the process ofplanning, organizing, leading andplanning, organizing, leading and
controlling the use of resources tocontrolling the use of resources toaccomplish performance goals.accomplish performance goals.
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PlanningPlanning
Setting objectives and determiningSetting objectives and determining
how to accomplished them.how to accomplished them.
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Objectives of GSKObjectives of GSK
company.company.GSK objective is basically to serve humanity.GSK objective is basically to serve humanity.
Although it is profit oriented organization its
Although it is profit oriented organization itsslogan or vision is:slogan or vision is:
D
O MORED
O MORE FEEL BETTERFEEL BETTER
LIVE LONGERLIVE LONGER
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DO MOREDO MORE::
DO MORE is for their employeesDO MORE is for their employees
to do more work with full coto do more work with full co--ordination ,ordination ,
coco--operation & concentration.operation & concentration.SO that their employees serveSO that their employees serve
the organization in a better waythe organization in a better way
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FeelBetter
:Feel
Better
:
Feel better is for their customersFeel better is for their customersby taking their medicinesby taking their medicines
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LiveLong
er:Liv
eLong
er:
GSK believes in helping millionsGSK believes in helping millionsofof
people live longer,healthier &people live longer,healthier &
happier lives by getting benefitshappier lives by getting benefits
from their medicines.from their medicines.
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Attraction fortheiremployees:Attraction fortheiremployees:
Job Security.Job Security.
Food facility.Food facility.
Transport facility.Transport facility.
Hygienic environment.Hygienic environment.
Medical facility.Medical facility.
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SOCIAL RESPONSIBILITIESSOCIAL RESPONSIBILITIES
OFOF
GSKGSK
GSK is a world wide company who always value theirGSK is a world wide company who always value their
customers in every walk of their lives.customers in every walk of their lives. GSK works underGSK works underCODE OF ETHICSCODE OF ETHICS
In GSK all work done in a 100% pureIn GSK all work done in a 100% pureenvironment. So that their customers alwaysenvironment. So that their customers always
gets benefits from them.gets benefits from them. GSK gives donations as well as medicines in theGSK gives donations as well as medicines in the
child ward ofCIVIL HOSPITAL.child ward ofCIVIL HOSPITAL.
GSK fulfills all their social responsibilities .GSK fulfills all their social responsibilities .
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DIAGRAM SHOWING SOCIALDIAGRAM SHOWING SOCIAL
RESPONSIBILITY OF GSKRESPONSIBILITY OF GSK
PROVED
MEDICINES
SELLING
MEDICINES
INMARKETS
HIGH
STANDARD
MEDICINES
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RULES & REGULATIONS OFRULES & REGULATIONS OF
GSKGSK No smoking.No smoking.
Personal disputes are not allowed.Personal disputes are not allowed.
Law & orders situations are fully maintained inLaw & orders situations are fully maintained inGSK.GSK.
Strict discipline.Strict discipline.
Keep environment clean.Keep environment clean. Intensive level of hygiene shouldIntensive level of hygiene should
be maintained in production department.be maintained in production department.
Safety precautions given to all.Safety precautions given to all.
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ORGANIZING:ORGANIZING:
Arranges people & resourcesArranges people & resources
toward a goal.toward a goal.
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MOBILIZATION OFMOBILIZATION OF
RESOURC
ES:RESOURC
ES:
Decrease hierarchy & in increaseDecrease hierarchy & in increase
the use of team.the use of team.
Utilization of IT.Utilization of IT.
Teach people how to work withTeach people how to work with
others.others.
Build a culture of opennessBuild a culture of openness
,collaboration & performance,collaboration & performance
commitments.commitments.
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EFFECTIVE COMMUNICATION INEFFECTIVE COMMUNICATION IN
GSKGSK
No hidden barriersNo hidden barriers
Arranged or organized getArranged or organized get--togethers , meetings on monthlytogethers , meetings on monthlybasisbasis
Took feedback from theirTook feedback from theiremployeesemployees
Effective communication preventEffective communication prevent
conflicts.conflicts.
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CHART SHOWING FREE FLOWCHART SHOWING FREE FLOW
OF COMUNICATION in GSKOF COMUNICATION in GSK
CEO
MANAGEMENT
SUBORDINATES &
WORKERS
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DECENTRALIZATIONDECENTRALIZATION
ININ
GSK:GSK:
Dispersion of authority to make decisionsDispersion of authority to make decisionsthroughout all organization level..throughout all organization level..
They emphasize participative decisionThey emphasize participative decision
making.making. They value skeptic alsoThey value skeptic also
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LEADING:LEADING:
The process of arousingThe process of arousing
enthusiasm & inspiring effortsenthusiasm & inspiring effortsto achieve goals.to achieve goals.
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STYLE OF LEADERSHIP INSTYLE OF LEADERSHIP IN
GSK:GSK:
Democratic style:Democratic style:
This style means committed to task asThis style means committed to task as
well as people. Getting things done whilewell as people. Getting things done while
sharing information & encouragingsharing information & encouraging
Participation in decision making.Participation in decision making.
They preferred to share responsibility among allThey preferred to share responsibility among all
parts of an organization.parts of an organization.
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TYPES OF LEADERS:TYPES OF LEADERS:
They preferred all types of leaders in theirThey preferred all types of leaders in their
organization according to situation & demandorganization according to situation & demand
Leaders includes:Leaders includes:
SUPER LEADERSSUPER LEADERS
CHARISMATIC LEADERSCHARISMATIC LEADERS TRANSACTIONAL LEADERSTRANSACTIONAL LEADERS
TRANSFORMATIONAL LEADERS.TRANSFORMATIONAL LEADERS.
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ABSENCE OFABSENCE OF
DISCRIMINATION INDISCRIMINATION IN
GSK:GSK:
In GSK all are treated equallyIn GSK all are treated equally
ii--e male ,female & minorities.e male ,female & minorities.
BOTH male & female leadersBOTH male & female leaders
are present in higher & lowerare present in higher & lower
levels in GSKlevels in GSK In HR of GSK..95% femalesIn HR of GSK..95% females
workers are present.workers are present.
In GSK marketing director is alsoIn GSK marketing director is also
femalefemale
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FEED FORWARDFEED FORWARD
CONTROL IN GSKCONTROL IN GSK::
Ensures that directions & resources are rightEnsures that directions & resources are right
before the work begins.before the work begins.
They emphasizes on quality resources.They emphasizes on quality resources.
They emphasize on this rule ofThey emphasize on this rule of crosbycrosby::
QUALITY COMES FROM DEFFECT PREVENTIONQUALITY COMES FROM DEFFECT PREVENTIONNOTDEFECT CORRECTION.NOTDEFECT CORRECTION.
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QUALITYQUALITY
MANAGEMENT SYSTEMMANAGEMENT SYSTEM
ANDREW WITTY (CEO) GSK:ANDREW WITTY (CEO) GSK:
QUALITY IS AT THE HEART OFQUALITY IS AT THE HEART OFALL ACTIVITIES THAT SUPPORTALL ACTIVITIES THAT SUPPORTDISCOVERY,SUPPLY &DISCOVERY,SUPPLY &MARKETING OF OUR PRODUCTSMARKETING OF OUR PRODUCTSTO OUR PATIENTS &TO OUR PATIENTS &
CUSTOMERS.CUSTOMERS.QUALITY IS CRITICAL TOQUALITY IS CRITICAL TOBUILDING TRUST WITH SOCIETYBUILDING TRUST WITH SOCIETY& THERFORE OUR FUTURE& THERFORE OUR FUTURE
BUSINESS SUCCESS. BUSINESS SUCCESS.
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RECOMMENDATIONRECOMMENDATION
By visiting their company we have learntBy visiting their company we have learnt
that organization should be properlythat organization should be properlyplanned , organized , lead & control to beplanned , organized , lead & control to be
competitive in todays worldcompetitive in todays world
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THANK YOUTHANK YOU
Q/AQ/A